Tableau
Lauren Rutherford
Knowledge Manager
Canton,GA
Summary
Resourceful Knowledge Manager offering expertise in problem-solving, data analysis, sales negotiations, and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions while exceeding OKR targets.
Overview
15
15
years of professional experience
18
18
years of post-secondary education
2
2
Certifications
Work History
Partnership Specialist/Knowledge Manager
Frontiers Media
5 2022 - Current
- Received, inventoried, organized, and updated existing corporate data and documents
- Gathered information and conducted research to develop SOP for dataset cleansing, content capture and analysis while improving verall documentation process
- Trained all Sales teams on SOP for cleansing and analyzing data
- Became subject matter on processes, tools and resources for maintaining datasets
- Worked cross-functionally as key US Partnership Specialist to create sustained networks, identify gaps and meet needs for multitude of universities in territories
- Spearheaded, planned, and executed Monday.com initiative
- Organized, audited, cleansed, and consolidated Salesforce records while also establishing review cycles and documentation to ensure streamlined, sustainable system
- Created and implemented customer email templates and standards for US Sales Team
- Delivered high-level consortia datasets and participated in negotiations.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Led successful sales presentations to prospective clients, resulting in increased partnerships and collaboration opportunities.
- Spearheaded innovative product development initiatives that increased market share and profitability margins.
- Maintained database systems to track and analyze operational data.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Library Director
Timberland Regional Library
11.2021 - 04.2022
- Created a Young Adult section to meet needs based upon my gap analysis
- Implemented and created processes to sustain targeted teen programming to include Dungeons & Dragons, a creative writing workshop and a book club
- Mentored the team and took measured steps to develop high potential employees
- Ensured all employees were trained on established processes and standards
- Created inviting breakroom and lunch area space to improve employee engagement.
Library Director
Pulaski Public Library
11.2019 - 04.2020
- Rectified ongoing harassment of employees by collaborating with library lawyer and consultant which resulted in removal of the harassing board members and ensuring a productive and safe work environment
- Worked with local elected officials in securing grants to update and repair the dated HVAC system
- Re-cataloged entire library to bring the collection up to date to better provide for ease of browsing for patrons
- Created a Young Adult section where previously there had been none
- Implemented teen programming to include Dungeons & Dragons, a creative writing workshop and a book club
- Improved facilities equipment by purchasing newer and more user-friendly equipment for staff and patrons
- Ensured the Annual Report was done in full while overcoming extenuating circumstances and missing financial information
- Restructured employees’ job descriptions to improve efficiency and productivity
- Became the first library in the North Country Library System to print spine labels from the computer as opposed to typing them by hand
- Collaborated with local arts center to paint murals in the youth section
- Ensured employees had assignments to complete as well as pay during the Stay Home motion of New York State.
Library Technician II
MCCS Hawaii Base Library
11.2017 - 03.2018
- Spearheaded conversion project from Dewey Decimal to SemperFind It! Assembled and created library displays
- Created and supervised various programming, including assisting with STEM classes.
Sales Associate/Assistant Manager
Walmart
05.2009 - 07.2016
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Masters of English - Creative Writing
Southern New Hampshire University Online
Manchester, NH 05.2001 - 05.2019
Masters - Information and Library Sciences
Clarion University of Pennsylvania Online
Clarion, PABachelor of Arts - English
Indiana University of Pennsylvania
Indiana, PASkills
Contract Negotiation
Customer Relations
Root Cause Analysis
Advanced Communication
Teamwork and Collaboration
Adaptability and Flexibility
Decision-Making
Time Management
Self Motivation
Certification
Google Data Analytics, 06/2023, Present
Professionalexpertise
- Library Science
- Knowledge Management
- Technical Writing
- Copy Editing/Proofreading
- Contract Negotiation
- Research and analytics
Software
Salesforce
Monday
Timeline
Library Director
Timberland Regional Library
11.2021 - 04.2022
Library Director
Pulaski Public Library
11.2019 - 04.2020
Library Technician II
MCCS Hawaii Base Library
11.2017 - 03.2018
Sales Associate/Assistant Manager
Walmart
05.2009 - 07.2016
Masters of English - Creative Writing
Southern New Hampshire University Online
05.2001 - 05.2019
Partnership Specialist/Knowledge Manager
Frontiers Media
5 2022 - Current
Masters - Information and Library Sciences
Clarion University of Pennsylvania Online
Bachelor of Arts - English
Indiana University of Pennsylvania
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