Lauren Ryals
Royse City
Summary
I am currently looking for full or part time career that has plenty of room to advance.
Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.
Overview
21
21
years of professional experience
Work History
Owner/Coach
Cheervenge Cheer & Tumbling
08.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with families, resulting in repeat business and referrals.
- Coaching multiple teams and levels of tumbling and cheer.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
Paralegal
Eaker Law Firm
03.2024 - 02.2025
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
Office Manager/Paralegal
Heath Grob, Principal Law Firm, P.C.
07.2019 - 07.2022
- As a Paralegal to the firm, my duties include providing support to the attorneys and office staff while focusing on case management
- As an Office Manager, my focus was managing Paralegal activities as well as office/HR functions such as scheduling, billing, taxes and client relationships
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Prepared legal briefs, motions, and pleadings.
Massage Therapist
Horizon Massage and Wellness
03.2015 - 11.2018
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Registered Dental Assistant
All About Kids Dentistry
09.2015 - 09.2016
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Prepared patient X-rays and images for review by dentist.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Scheduled and confirmed patient appointments.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Registered Dental Assistant & Patient Care Coordinator
Monarch Dental
02.2011 - 08.2013
- Assisted the doctor in surgeries, taking x-rays, scheduling appointments, presenting treatment plans and more
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted dentists in performing complex procedures, resulting in successful treatment outcomes for patients.
- Performed general chair-side duties for Periodontic procedures
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Verified patient insurance eligibility and benefits.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Patient Care Coordinator
Dr. Robert Morgan DDS
05.2004 - 08.2011
- Answered an average of 100 calls per day by addressing customer inquiries, solving problems and scheduling appointments.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Streamlined patient admission processes, reducing wait times and improving overall efficiency.
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
- Verified patient insurance eligibility and entered patient information into system.
Education
Associate of Science - Massage Therapy
Hands on Therapy
08.2017
Basics -
Collin College - Spring Creek Campus
01-2009
High School diploma -
Willow Bend Academy
01.2007
Skills
- Superior customer service
- Strong presentation skills
- Excellent verbal communication
- Quick problem solver
- Resourceful and reliable worker
- Organized file management
- Composed and professional demeanor
- Office Support (filing, fax, phones)
- Small business operations
- Customer relations
- Verbal and written communication
- Sales leadership
- Client engagement optimization
- Hiring and staffing
- Customer service
- Decision-making
- Team leadership
Timeline
Paralegal
Eaker Law Firm
03.2024 - 02.2025
Owner/Coach
Cheervenge Cheer & Tumbling
08.2022 - Current
Office Manager/Paralegal
Heath Grob, Principal Law Firm, P.C.
07.2019 - 07.2022
Registered Dental Assistant
All About Kids Dentistry
09.2015 - 09.2016
Massage Therapist
Horizon Massage and Wellness
03.2015 - 11.2018
Registered Dental Assistant & Patient Care Coordinator
Monarch Dental
02.2011 - 08.2013
Patient Care Coordinator
Dr. Robert Morgan DDS
05.2004 - 08.2011
High School diploma -
Willow Bend Academy
Associate of Science - Massage Therapy
Hands on Therapy
Basics -
Collin College - Spring Creek Campus
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