Hi, I’m
Lauren Saller
Anaheim,CA
Summary
Organized and dependable candidate dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
12
years of professional experience
1
Certification
Work History
UCI Medical Center
Admitting Representative
11.2023 - Current
Job overview
- Working within the ALS & Neuromuscular Dept
- Assisting with patients dealing with ALS, Myasthenia Gravis, Poly Neuropathy & other various disabilities
- Responsible for obtaining all necessary authorizations in accordance with established guidelines
- Verifies eligibility, obtains benefit information, and generates letters for authorizations
- Responds to Member Services and Call Center inquiries and resolves any identified authorization issues which arise.
UCI Medical Center
Parking Attendant
01.2023 - 11.2023
Job overview
- Ability to maintain a work pace appropriate to the workload
- Demonstrated customer service skills appropriate to the job
- Excellent written and verbal communication skills in English
- Working knowledge of computer systems and software
- Ability to relay information, either in writing or verbally, in a professional manner
- Ability to handle highly confidential matters with tact and diplomacy and to maintain confidentiality of information as needed to protect the rights of individuals or the Medical Center
- Ability to speak on a one-to-one basis, using appropriate vocabulary and grammar with persons of various social, cultural, economic, and educational backgrounds to provide information and explain procedures effectively
- Demonstrated ability to assess problematic or emergency situations and plan/execute an appropriate solution based on established guidelines, policies or procedures
UnitedHealth Group
Behavioral Health Associate
10.2021 - 01.2023
Job overview
- Answer 50-70 incoming phone calls per day from customers and identify the type of assistance the customer needs
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
- Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
- Assist customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient in using our tools
- Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
- Experience using a computer, including data entry and retrieval
- Experience using multi-line telephone system
- Knowledge of medical terminology
- Experience working in a hospital or medical office setting
- Insurance programs and/or government programs
- Experience working in registration, scheduling and/or authorization process.
Living Spaces
Guest Services Supervisor
08.2020 - 06.2021
Job overview
- Ensure proper staffing and create effective and efficient work-steams within our Resolution and Support queues
- Answer incoming calls from customers to answer inquiries and questions
- Handle complaints, troubleshoot problems and provide information
- Answer questions regarding store policies, promotions, and general product inquiries
- Document all calls clearly and thoroughly
- Place outbound calls to schedule deliveries of special orders, service technicians, and general deliveries
- Able to communicate in a professional and courteous manner to every caller
- Maintain detailed and clear notes regarding calls and be able to communicate effectively via phone, face-to-face, and through email.
FISERV-First Data
Senior Sales Representative
01.2020 - 04.2020
Job overview
- Work quickly to solve consumer complaints to retain business, and build the companies reputation
- Regularly visit existing accounts to maintain professional business relations
- Encourage team work within the sales team and be an example to other sales professionals
- Maintain integrity and honesty, and deal ethically with consumers no matter the situation
- Promptly submit orders and follow-through to ensure customer requests are honored
- Stay current with industry trends, monitor competition, and learn merchandising techniques to improve performance
- Create and deliver sales presentations that are compelling, accurate, and informative.
Agility Fuel Systems
Logistics Specialist
09.2017 - 12.2017
Job overview
- Oversee the life cycle of products, including preparation, shipping and receiving
- Evaluate and process claims made by customers
- Coordinate with in-house sales team to promote accurate and timely processing of orders for customers
- Scan orders into computer and track shipments across multiple channels
- Approve time sheets associated with deliveries and pick-ups
- Schedule maintenance and repairs for fleet of vehicle
- Issue fuel cards and process expense reports.
The Walt Disney Company
Customer Service (Supervisor)
05.2012 - 10.2017
Job overview
- Help my team understand performance targets and goals
- Providing real-time feedback on worker performance
- Assisting in resolving emergencies, for example- a quality or a customer problem may be escalated to the team supervisor for handling.
- 5 ½ years' effective experience as a representative in a busy call center setting
- Proven ability to answer over 100+ calls every day from clients
- Proficient in providing information and selling items over phone to clients
- Well versed in identifying customer needs and able to offer a solution quickly
- Expert in using the company's database software for data entry purposes.
Education
Cypress High School
High school diploma
Skills
- Excel (10 years)
- Microsoft Office (10 years)
- MS OFFICE (10 years)
- Galaxy (5 years)
- ISET (1 year)
- Apple Systems (10 years)
- Microsoft Systems (10 years)
- Customer service
- POS
- Guest services
- Organizational
- Supervising experience
- Communication skills
- Office experience
- Computer skills
- Phone etiquette
- Medical office
- Medical insurance
Certification
Driver's License
Work Authorization
Authorized to work in the US for any employer
Personal Information
Relocation: Anywhere
Timeline
Admitting Representative
UCI Medical Center
11.2023 - Current
Parking Attendant
UCI Medical Center
01.2023 - 11.2023
Behavioral Health Associate
UnitedHealth Group
10.2021 - 01.2023
Guest Services Supervisor
Living Spaces
08.2020 - 06.2021
Senior Sales Representative
FISERV-First Data
01.2020 - 04.2020
Logistics Specialist
Agility Fuel Systems
09.2017 - 12.2017
Customer Service (Supervisor)
The Walt Disney Company
05.2012 - 10.2017
Cypress High School
High school diploma