Lauren Samoth
Gardena,CA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
17
17
years of professional experience
Work History
Program Manager
Clipper Corporation
01.2020 - Current
- Build client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Manage client RFP responses, and manage external and internal communication to produce highly strategic and well-thought-out client deliverables for the Apparel and Food Service divisions.
- Perform monthly reconciliation of open purchasing orders. Manage vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
- Drive price creation from project inception to price completion; compile technical data, specifications, and cost worksheets to ensure pricing is accurate.
- Define project scope, goals, and key deliverables that support business goals, and improve overall account performance.
- Develop comprehensive monitoring of risks, issues, dependencies, contingency plans, and available resources to remove any roadblocks resulting in 99% of milestones being achieved on time. Manage annual program budget of $20MM+.
- Partner with Sales, Logistics, Marketing, and Operations to maintain a continuous knowledge of project status to identify potential issues or opportunities related to the project. Provide price quotes, changes, and updates to customers in SalesForce, and CRM (SaaS).
- Coach team members on productivity strategies, policy updates, and performance improvement plans to accomplish challenging goals.
- Solve diverse supply chain problems involving numerous sources, logistics and scheduling factors.
- Sourced vendors, built relationships and negotiated prices.
- Organize receipts, purchases and documentation of finished goods, packaging, materials and ingredients.
- Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
- Track inventory shipments and prepare spreadsheets detailing item information.
- Negotiate policies and contracts with vendors to achieve optimal pricing and consistent availability.
Project Manager (Human Resources)
FMB Inc.
01.2018 - 01.2020
- Responsible for strategic planning, organizational development, recruitment, staffing, training, , employee relations, and performance management for 37 employees.
- Manage and coordinate hiring events and job fairs with multiple Los Angeles City Employment Centers and 6 Non- Profit Organizations which led to 21% overall payroll reduction for 2019.
- Coordinate recruitment logistics, ensuring completion of new employee documentation and facilitating orientation and training sessions and implementing employment assignment actions
- Investigate labor issues, and executed disciplinary actions and terminations.
- Discover and resolve complex problems that affected management and business decisions. Streamline office operations by effectively monitoring and addressing client correspondence and data communications.
- Increase savings by initiating, and fostering relationships with vendors by negotiating contracts which reduced supply and transportation costs and maximized profits.
- Work with senior leadership to ensure complex projects were completed on time and under-budget.
- Monitored project costs, developed job cost forecasts, manage cash flow which increased ROI by 17%
Account Manager
Valassis Communications Inc
05.2006 - 09.2017
- Managed customer-based services and implemented advertisement strategies, successfully created and derived 18 high-profile marketing campaigns for clients from Telecommunications, CPG, Grocers, and Restaurant industries with annual revenue of $31MM.
- Developed and nurtured strong strategic relationships with all key client stakeholders, while researching business objectives, processes, and understanding of long-term goals and KPI's.
- Assist client's measuring their advertising campaign success and ROI by providing reporting, delivering strategic insights and recommendations.
- Entered daily work orders and kept updated with market developments, tracked progress, and revised plans to ensure objectives were met with flawless execution.
- Primary liaison for clients, vendors, internal and external groups through daily/weekly status calls, in-person meetings, and email communication.
- Subject Matter Expert for new product launch which was rolled out company-wide. Worked with Business Technology Systems to help with implementation and process improvements.
- Managed marketing programs for assigned clients from quote to cash including on-boarding, campaign recommendations, ad design invoicing, and performance reports while utilizing CRM, Salesforce, Oracle, Job Tracking System, and Microsoft applications systems.
- Managed financial tracking and reporting by assisting sales with weekly/monthly campaign reconciliations and utilizing multiple management systems to track data, cost, time, and campaign effectiveness.
Education
Bachelor of Science - Business Management
University of Phoenix
Los Angeles, CAHuman Resources Management Certification - Human Resources
University of Phoenix
Los Angeles, CASkills
- Innovative and Result driven
- Time management and multitasking
- CRM Systems/Salesforce/Microsoft Office
- Workflow prioritization
- Policy and procedure improvements
- Strategic planning and implementation
- Client Interfacing
- Data analysis
- Cost Estimates & Budgets
- Inventory Management
Affiliations
- Member of The National Society of Collegiate Scholars
Timeline
Program Manager
Clipper Corporation
01.2020 - Current
Project Manager (Human Resources)
FMB Inc.
01.2018 - 01.2020
Account Manager
Valassis Communications Inc
05.2006 - 09.2017
Bachelor of Science - Business Management
University of Phoenix
Human Resources Management Certification - Human Resources
University of Phoenix
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