Lauren Sanchez
Charlotte,NC
Summary
Seasoned Customer Associate with five years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Goodwill
09.2022 - Current
- Kept customer spaces clean, neat and organized for maximum appeal.
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
- Attended to customer complaints and processed product return or replacement requests.
- Assisted customers in making informed purchase choices and selecting products.
- Coordinated efficient product deliveries to meet customers' demands.
- Assembled completed orders and processed accurate payments to minimize accounting errors.
Customer Service Associate
Walgreens
09.2021 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Merchandise Coordinator
Marshalls
05.2021 - 09.2021
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Hired new merchandising employees and provided effective training.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Crew Member
Chick-fil-A
01.2021 - 04.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Cashier/Customer Service Representative
Lowes Home Improvment
03.2020 - 11.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Cashier/bagger
Foodlion Grocery Store
01.2019 - 01.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
Associate of Science - Pharmacy
Central Piedmont Community College
Charlotte, NC05.2022
Independence High School
Charlotte, NC06.2018
Skills
- Presenting Solutions
- Customer Relationship Management
- Customer Service and Assistance
- Account Management
- Customer Service
- Problem Resolution
- Inventory Control
- POS System Operations
- Product Merchandising
Timeline
Customer Service Associate
Goodwill
09.2022 - Current
Customer Service Associate
Walgreens
09.2021 - 09.2022
Merchandise Coordinator
Marshalls
05.2021 - 09.2021
Crew Member
Chick-fil-A
01.2021 - 04.2021
Cashier/Customer Service Representative
Lowes Home Improvment
03.2020 - 11.2020
Cashier/bagger
Foodlion Grocery Store
01.2019 - 01.2020
Associate of Science - Pharmacy
Central Piedmont Community College
Independence High School
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