Lauren Sanchez
Monroe,NC
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and positive attitude. Well-versed in delivering exceptional customer communication and customer service to keep customers satisfied and provide company loyalty
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Assistant Store Manager
Family Dollar
Monroe, NC
04.2024 - 04.2025
- Developed and managed advertising initiatives to increase store awareness and customer engagement.
- Supervised cash handling and facilitated precise daily deposit processes.
- Developed and implemented scheduling strategies to improve workforce management and productivity.
- Managed store-facing operations, ensuring efficient customer service and optimal presentation.
Customer Service Cashier/Cook
Marathon Gas Station
Monroe, NC
09.2023 - 04.2024
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Maintained cleanliness and organization of the gas station, ensuring a welcoming environment for customers.
- Handled lottery, alcohol, and cigarette transactions with accuracy and adherence to legal regulations.
- Managed cooking and order preparation, maintaining high standards of food quality.
Customer Service Representative
Goodwill Industry
Charlotte, North Carolina
09.2022 - 09.2023
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Facilitated sales and customer interactions by providing knowledgeable assistance and maintaining a clean and organized retail environment.
- Handled exchanges, returns, and discounts to ensure a seamless customer experience.
Customer Service Representative/Pharmacy Assistant
Walgreens
Charlotte, North Carolina
09.2021 - 09.2022
- Facilitated the pickup and stocking of orders, optimizing workflow and inventory management.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained inventory records by restocking shelves with pharmaceuticals.
- Prepared labels for prescriptions and dispensed medications to patients.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed filing, copying, faxing and other clerical tasks.
Crew Leader
Chick-fil-A
Charlotte, North Carolina
01.2021 - 05.2022
- Monitored inventory levels and ordered supplies as needed.
- Directed team of 10-15 crew members in daily operations and assigned tasks.
- Managed drive-thru operations to ensure efficient order processing and customer satisfaction.
- Performed demanding physical work over extended periods and modeled positive attitude.
Education
Associate of Science - Pharmacy
Central Piedmont Community College
Charlotte, NC 08.2018 - 05.2022
Independence High School
Charlotte, NCSkills
- Advertising management
- Cash handling
- Customer service
- Inventory management
- Employee training
- Conflict resolution
- Time management
- POS systems operations
- Pricing and markdowns
Certification
- Pharmacy certification
Timeline
Assistant Store Manager
Family Dollar
04.2024 - 04.2025
Customer Service Cashier/Cook
Marathon Gas Station
09.2023 - 04.2024
Customer Service Representative
Goodwill Industry
09.2022 - 09.2023
Customer Service Representative/Pharmacy Assistant
Walgreens
09.2021 - 09.2022
Crew Leader
Chick-fil-A
01.2021 - 05.2022
Associate of Science - Pharmacy
Central Piedmont Community College
08.2018 - 05.2022
Independence High School