Lauren Sanders
Florence,MS
Summary
Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bank Teller
PriorityOne Bank
Richland, MS
01.2024 - 09.2024
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Educated customers about different types of banking services available at the branch.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided assistance to other tellers during peak business hours as needed.
- Researched customer inquires regarding their accounts using internal banking systems.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Assisted customers with basic technical issues related to digital banking platforms.
Server
Waffle House
Florence, MS
09.2022 - 12.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Life Insurance Agent
American Income Life Insurance Company
Jackson, MS
05.2021 - 11.2021
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Assisted customers in selecting the right life insurance coverage for their needs.
- Provided personalized service to clients by phone, email, or in-person meetings.
- Negotiated terms of policy with clients to ensure maximum benefit for both parties.
Education
Bachelor of Science - Human Resources Management
University of Southern Mississippi
Hattiesburg, MS08-2025
Associate of Arts - General Studies
Holmes Community College
Ridgeland, MS12-2023
Skills
- Money Handling
- Customer Needs Assessment
- Cash counting
- Balance Transfers
- Customer relationship development
- Stress Tolerance
- Upselling skills
- Customer Relationship Management
- Financial Transactions
Affiliations
- fish hobbyist
- family oriented
- love to read
Certification
- Microsoft Excel Certified
References
References available upon request.
Timeline
Bank Teller
PriorityOne Bank
01.2024 - 09.2024
Server
Waffle House
09.2022 - 12.2023
Life Insurance Agent
American Income Life Insurance Company
05.2021 - 11.2021
Bachelor of Science - Human Resources Management
University of Southern Mississippi
Associate of Arts - General Studies
Holmes Community College