Lauren Sanfilippo

• Consulted with clients regarding their desired look before beginning treatments.
• Analyzed customer feedback to identify opportunities for improvement in services offered.
• Assisted other team members with more complex procedures when necessary.
• Managed client expectations by providing realistic results based on their needs.
• Observed strict health and safety regulations while performing all services.
• Cleaned and sanitized tools before each use to ensure a safe and hygienic service.
• Maintained inventory of supplies such as lash trays, adhesives, removers, tweezers, and scissors.
• Performed touch-ups for existing eyelash extensions as needed.
• Applied individual synthetic lashes to clients' natural lashes using tweezers and adhesive.
• Monitored expiration dates on products used during treatments.
• Attended seminars related to the latest innovations in the beauty industry.
• Demonstrated new techniques to clients to help them achieve their desired look.
• Provided detailed information on the different types of eyelash extensions available, including length, curl, thickness, and color.
• Communicated product recommendations clearly to customers for future purchases.
• Ensured compliance with local laws pertaining to cosmetology services provided.
• Removed old sets of lash extensions from clients prior to applying new ones.
• Checked clients' eyes for any signs of irritation or infection after application of eyelash extensions.
• Educated clients on proper aftercare instructions for maintaining their lash extensions.
• Kept work area clean and organized at all times according to company policies.
• Explained appointment process and answered customer questions.
• Sanitized and sterilized equipment and station according to state laws.
• Completed appointment sessions by placing under-eye collagen patches, applying primer and attaching extensions with glue.
• Generated new clients using referral program.
• Sold aftercare retail products, packages, and eyelash tinting.
• Kept track of customer services and preferences for future reference.
• Educated customers on aftercare procedures to preserve natural eyelash health and longevity of eyelash extensions.
• Bonded individual eyelash extensions to natural eyelashes with liquid adhesive.
• Networked with local contacts to optimize business opportunities for eyelash business.
• Developed strong rapport with clients to gain repeat business and improve overall sales.
• Improved client experiences by creating relaxing, comfortable salon environment.
• Responded to customer inquiries by phone, email, and in person.

• Assisted with interviewing potential employees for bar positions, making hiring decisions when necessary.
• Enforced rules governing alcohol consumption responsibly among patrons.
• Monitored staff performance to ensure quality control was maintained at all times.

In addition to the above tasks I was also responsible for inventory, bar sales, and mixology.

• Maintained an organized bar area and ensured cleanliness of all glassware and equipment.
• Ensured compliance with health department regulations regarding food safety standards, storage procedures and sanitation practices.
• Developed and implemented new drink recipes to keep the menu fresh and interesting for customers.
• Resolved customer complaints or concerns in a timely manner while maintaining composure under pressure.
• Consistently monitored the bar area to ensure that it was adequately stocked with supplies such as ice, garnishes and other ingredients needed for drink preparation.
• Analyzed sales data to identify trends in customer preferences as well as areas of improvement within the bar program.
• Established relationships with local distributors to secure competitive pricing on products purchased.
• Collaborated closely with restaurant managers to coordinate events held in the bar area.
• Trained new bartenders on proper preparation techniques for a variety of cocktails and mixed drinks.
• Developed marketing strategies designed to increase revenue from beverage sales.
• Provided excellent customer service by anticipating guests' needs, responding promptly to requests, greeting each guest warmly upon arrival.
• Resolved escalated customer complaints to maximize satisfaction and loyalty.
• Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
• Maintained detailed inventory of bar supplies and stocked work areas.
• Monitored cash intake to reduce discrepancies.
• Poured wine, beer, and cocktails for patrons.
• Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
• Increased profits by overseeing inventory and strategically increasing menu prices.
• Increased revenue by promoting additional products and assisting with beverage menu.
• Created signature beverages to increase revenue and patron loyalty.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.