Lauren Santilli
North Reading, MA,MA
Summary
Dynamic professional with a proven track record in event management and client relationship development. Excelled in transforming customer experiences, driving revenue growth, and leveraging innovative problem-solving to exceed targets. Expertise in restaurant event management and operational efficacy, achieving significant brand visibility and client satisfaction.
Overview
13
13
years of professional experience
Work History
Real Estate Sales and Leasing Agent
Round Room
06.2020 - Current
- Managing contracts, negotiations, and all aspects of sales to finalize purchases, solidify leases and exceed customer expectations.
- Assisting first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Negotiating favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Developing strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Increasing client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
Private Events Manager
Publico Street Bistro
09.2017 - 03.2020
- Directed all facets of Publico's private dining program, from lead generation to post-event follow-up, ensuring flawless execution and exceptional guest satisfaction
- Delivered memorable client experiences by training and managing staff to uphold and exceed service standards
- Collaborated with ownership and executive chefs to create enticing private dining menus, establish food and beverage minimums for various event spaces, and develop event protocols
- Consistently surpassed revenue targets by driving sales efforts and leveraging upselling opportunities during bookings, while optimizing food, liquor, and labor costs to maximize profitability
- Led contract negotiations with clients and vendors, safeguarding company interests while fostering positive relationships
Consumer Engagement Manager
Dorel Juvenile
08.2015 - 02.2017
- Supported marketing communications efforts across five global brands with focus on asset development, experiential
events, and leveraging digital influencers. - Spearheaded Dorel’s product and monetary donation initiatives, partnering with nationally recognized brands such
as Operation Shower, March of Dimes and Allstate to host events promoting social good. - Responsible for the implementation, content creation, and daily execution of Dorel’s first ever product review program to encourage consumer purchasing decisions and support sales goals.
- Facilitated relationships between internal stakeholders and media agency partners to create engaging PR, social, and digital marketing campaigns, driving brand, event and product awareness.
Communications and Events Coordinator
Project Bread
01.2014 - 07.2015
- Managed fundraising initiatives, volunteer events and speaking engagements to promote anti-hunger awareness.
- Coordinated day-of operations for the Walk for Hunger, efficiently managing volunteers for registration check-in, food services, and route clean-up to ensure a smooth and successful event.
- Pitched, scheduled, and appeared on local TV and radio segments to promote Project Bread’s anti-hunger programs.
- Executed and analyzed email marketing campaigns for the Walk for Hunger and Project Bread’s anti-hunger
programs; using strategic list segmentation to increase potential of incoming donations. - Created written and graphic content for, managed, and reported on activity for Project Bread’s social channels.
- Maintained functionality and content updates for Projectbread.org and the Walk for Hunger’s fundraising portal.
Social Media and Events Associate
Columbus Hospitality Group
10.2011 - 08.2013
- Assisted in managing Mistral's daily private event activities, ensuring meticulous setup and detailing of event spaces as per client contracts.
- Conducted BEO meetings with front and back of house staff to guarantee seamless and successful events.
- Coordinated Mistral’s offsite events, including food showcases and charity events, enhancing brand reputation and community engagement
- Played a key role in planning and executing high-profile events, including a fundraiser for Senator Scott Brown and the inaugural “Taste of Columbus Hospitality Group” blogger event
- Strategized, crafted and implemented social media campaigns for four high-profile restaurant properties (Mistral, Mooo..., Sorellina, Teatro), driving significant engagement and brand visibility
- Authored impactful website copy, including biographies of new management and key staff, strengthening the brand’s online presence
Education
Bachelor of Arts - Communications
Lasell College
Auburndale, MA06.2011
Skills
- Restaurant Event Management
- Contract Negotiation
- Innovative Problem-Solving
- Client Relationship Development
- Attention to Detail
- Lead Conversion
- Revenue Generation
- Operational Efficacy
Timeline
Real Estate Sales and Leasing Agent
Round Room
06.2020 - Current
Private Events Manager
Publico Street Bistro
09.2017 - 03.2020
Consumer Engagement Manager
Dorel Juvenile
08.2015 - 02.2017
Communications and Events Coordinator
Project Bread
01.2014 - 07.2015
Social Media and Events Associate
Columbus Hospitality Group
10.2011 - 08.2013
Bachelor of Arts - Communications
Lasell College