Lauren Santistevan
Albuquerque,NM
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Offering 10 years of Multi-family Housing experience paired with goal-oriented and performance-minded approach.
Overview
11
11
years of professional experience
Work History
Community Manager
AMCLLC
Broadstone Heights
12.2021 - Current
- Averaged 96% Occupancy with less than 1% Delinquency. Monthly collections of Bad Debt in house averaging 10K. Budget adherence with favorable variance in NOI.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Aided upper-level leaders by completing budgets and Month End Close reports for executive action planning.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Property Manager
Monarch Properties , Arroyo Vista Apartments
06.2021 - 12.2021
- Manage 190 Units of Tax Credit Community
- Effectively process all invoices, accounts payable and accounts receivable from residents and 3rd party subsidies like Section 8
- Generate and process the move in and annual recertification compliance packages for all residents
- Balance and close pre-month end accounting and end of month accounting period closes
- Produce and manage reporting for Supervisor and Owners
- Manage team of 3 maintenance professionals and 2 office staff.
- Maintained original leases and renewal documents in digital and hardcopy format for tax credit and affordable housing property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Office Development Manager/Bookkeeper
H & R Block
10.2020 - 03.2021
- Prepare and review Financial Statements for 20 clients
- Enter payroll for 20 clients with 10-25 employees each
- Process journal entries and perform accounting corrections to ensure accurate records
- Process monthly, quarterly and annual NMGRT, 941, and local tax filings
- Manage team of 3 accountants, 2 tax professionals and 2 admin staff.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Prepared working papers, reports and supporting documentation for audit findings.
- Gathered financial information, prepared documents, and closed books.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
Multi-Site Property Manager
The Q Properties/ BLVD 2500, T.E.A.M. Properties
05.2018 - 11.2020
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
- Managed operations and leasing of upscale community of nearly 300 Units luxury apartment homes
- Handled disciplinary actions, performance appraisals and terminations of company staff
- Analyzed and evaluated monthly and quarterly financial statements
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market
- Maintained constant balance and accounting of property petty cash account.
- Maximized rental income while minimizing expenses through effective planning and control.
- Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
- Reviewed financial forecasts, budget and operational goals.
- Responded to escalated resident concerns and issues and monitored resolution.
- Conducted property visits to assess curb appeal, office upkeep and maintenance activities.
- Communicated effectively with owners, residents, and on-site associates.
General Manager
TitleMax – Espanola
03.2017 - 04.2018
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Devised and deployed successful marketing strategies, dramatically boosting store ranking
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Leasing Manager
Altezza High Desert, Greystar Management
05.2016 - 01.2017
- Leasing 430 Units
- Minimize exposure with 40% closing ratio
- Boosted occupancy 20% by leveraging market knowledge and successful promotional strategies.
- Negotiate the sale, lease, or development of property and complete or review appropriate documents and forms
- Collected, completed and processed lease applications
- Managed daily and weekly marketing and leasing plan.
Assistant Property Manager
Tierra Antigua, Charter Realty Group
01.2016 - 05.2016
- Lease 30-year-old property with 156 Units
- Prepare financials for month end close
- Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance
- Negotiate the sale, lease, or development of property and complete or review appropriate documents and forms
- Established strong, professional relationships with Management and residents by promoting team collaboration and delivering exemplary service.
Assistant Property Manager
Andalucía Villas, Fairfield Property Management
06.2015 - 10.2015
- Lease up new construction with 240 units
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Followed up on delinquent tenants. Managing Delinquency under 1%
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Negotiate the sale, lease, or development of property and complete or review appropriate documents and forms.
Assistant Property Manager
Silver Gardens/Casitas De Colores, Capstone
12.2013 - 06.2015
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas
- Prepare purchase orders
- Manage vendor accounts
- Prepare tax credit applications meeting resident criteria for HUD/MFA Affordable Housing Program Compliance
- Manage make ready preparation
- Enter work orders for maintenance
- Prepare and participate in all Government Audits of tax credit compliance files
- Market and lease mixed market and affordable housing property with 197 units
- Prepare financial for month end close
- Participate in creating and forecasting budgets for property expenditures.
Education
Associate of Arts - Accounting and Business Management
University of New Mexico
Albuquerque, NM05.2010
Skills
- GAAP Accounting Practices
- Sage 50 Accounting Software
- Produce & Interpret Financial Statements
- Journal Entries
- Intuit QuickBooks
- Tenant and eviction laws
- Affordable Housing/Tax Credit Housing Compliance
- MRI, RealPage OneSite, Yardi & Appfolio
- Conflict Handling
- Capital Projects Management
- Vendor Management
- QuickBooks and Sage 50
- Cloud-Based File Management
- Operating Cost Tracking
- Property Auditing
- Budget Forecasting Expertise
- Accounts Payable and Receivable
- Tax Preparation
- Payroll Liability and Deductions
- Account Reconciliation Processes
Timeline
Community Manager
AMCLLC
12.2021 - Current
Property Manager
Monarch Properties , Arroyo Vista Apartments
06.2021 - 12.2021
Office Development Manager/Bookkeeper
H & R Block
10.2020 - 03.2021
Multi-Site Property Manager
The Q Properties/ BLVD 2500, T.E.A.M. Properties
05.2018 - 11.2020
General Manager
TitleMax – Espanola
03.2017 - 04.2018
Leasing Manager
Altezza High Desert, Greystar Management
05.2016 - 01.2017
Assistant Property Manager
Tierra Antigua, Charter Realty Group
01.2016 - 05.2016
Assistant Property Manager
Andalucía Villas, Fairfield Property Management
06.2015 - 10.2015
Assistant Property Manager
Silver Gardens/Casitas De Colores, Capstone
12.2013 - 06.2015
Associate of Arts - Accounting and Business Management
University of New Mexico