LAUREN SCHMITZ
Alpharetta,GA
Summary
Sales Associate excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Motivated customer service specialist with over 6 years retail experience in a fast-paced, team-based environment. Friendly Sales Associate adept at working in diverse retail and customer service environments. Outgoing Bartender highly skilled in mixing and serving drinks in high-volume establishments. Establishes positive rapport with customers while maintaining productivity. Dependable Barista with cashiering and customer service background. Trained in proper food and drink preparation, as well as safe food handling procedures. Cash handling Exemplary customer service Certificate in Alcohol Service Thrives under pressure Effective multi-tasker Inventory management Rapid order processing Wine pairing knowledge Mathematical aptitude Customer-oriented Active listening skills Consistently meets sales goals Credit card transactions Retail sales Computer literate
Overview
12
12
years of professional experience
Work History
CSR
Gerber Collision & Glass
Roswell, GA
02.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
Food Courier
DoorDash
Atlanta, GA
06.2020 - Current
- Delivered correct food items to tables according to order documentation.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cultivated warm relationships with regular customers.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
Ticket Agent
Delta Airlines
02.2013 - 03.2017
- Addressed passengers' concerns about delayed and canceled flights and resolved the issue
- Promoted upgrade options to customers, resulting in 6% increase in pass
- Checked air cargo against documentation to identify and resolve any discrepancies
- Relayed updates and information to passengers in a friendly and timely manner
- Coordinated with ramp agents to verify that all baggage was placed on the correct outgoing flight
- Maintained a friendly, positive attitude when dealing with distressed passengers.
Crew Member
Dunkin' Donuts
Oglethorpe, GA
05.2016 - 01.2017
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
Cashier
Buffalo Wild Wings
03.2015 - 08.2015
- Promptly and empathetically handled guest concerns and complaints
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Greeted customers and provided excellent customer service
- Maintained high standards of customer service during high-volume, fast-paced operations
- Built loyal clientele through friendly interactions and consistent appreciation
- Cross-trained and coordinated scheduling with team members to ensure seamless service
- Prepared fountain drinks and ice cream items
- Verified that prepared food met all standards for quality and quantity
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures
- Handled currency and credit transactions quickly and accurately
- Strictly followed all cash, security, inventory and labor policies and procedures
- Reported to each shift on time and ready to work
- Performed all position responsibilities accurately and in a timely manner
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly
- Prepped items for later use to save staff time during busy hours.
Gallery Host, Hyatt Place
03.2013 - 09.2015
- Knowledge
- Motivated team player, Politely assisted customers in person and via telephone
- Communicated with vendors regarding back order availability, future inventory and special orders
- Provided an elevated customer experience to generate a loyal clientèle
- Assisted customers with food selection, inquiries and order customization requests
- Developed reputation as an efficient service provider with high levels of accuracy
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Operated a POS system to itemize and complete an average number of 65 customer purchases.
Education
Coursework in Business, Management - Communications
Associates - Business Management
Brown Mackie College
Atlanta, GA2012
Associate of Arts - Fashion Design/ business marketing
American Intercontinental University
Atlanta, GA2006
High School Diploma - undefined
Cross Creek Academy - La Verkin
UT2003
Skills
- Passenger Service
- Airline Policies
- Towing Aircraft
- Order and Payment Processing
- Customer Needs Assessments
- Reading Comprehension
- Accurate Data Entry
- Critical Thinking
- Making Announcements
- Scheduling and Planning
- Hotel Accommodations
- Conflict Resolution
- Invoice Preparation
- Customer Care
- Hotel Booking
- Food Service Team Development
- POS Systems
- Data Entry
Timeline
CSR
Gerber Collision & Glass
02.2024 - Current
Food Courier
DoorDash
06.2020 - Current
Crew Member
Dunkin' Donuts
05.2016 - 01.2017
Cashier
Buffalo Wild Wings
03.2015 - 08.2015
Gallery Host, Hyatt Place
03.2013 - 09.2015
Ticket Agent
Delta Airlines
02.2013 - 03.2017
Coursework in Business, Management - Communications
Associates - Business Management
Brown Mackie College
Associate of Arts - Fashion Design/ business marketing
American Intercontinental University
High School Diploma - undefined
Cross Creek Academy - La Verkin