Lauren Scott
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
Work History
Server
Dog & Duck Family Pubs
07.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
Server & Bartender
Well Hung Vineyard
02.2022 - 07.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Served food and beverages promptly with focused attention to customer needs.
Sales Associate
Plato's Closet
02.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Chick-Fil-A Team member
Chick-Fil-A
03.2017 - 08.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
B.A. Psychology -
College of Charleston
High School diploma -
Thomas Sumter Academy
01.2020
Skills
- Strong Work Ethic
- Cash Handling
- Guest Engagement
- Cleanliness Standards
- Suggestive Selling
- Staff Training
Timeline
Server
Dog & Duck Family Pubs
07.2023 - Current
Server & Bartender
Well Hung Vineyard
02.2022 - 07.2023
Sales Associate
Plato's Closet
02.2021 - 01.2022
Chick-Fil-A Team member
Chick-Fil-A
03.2017 - 08.2020
B.A. Psychology -
College of Charleston
High School diploma -
Thomas Sumter Academy