Lauren Sealy
Five Rivers Arouca
Summary
Results-driven operations coordinator with over a decade of experience in streamlining workflows and enhancing team productivity. Skilled in staff supervision and training delivery, contributing to the development of highly efficient operational processes.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Trainer/ Instructor
Swissport Cargo Services
Piarco
05.2015 - Current
- Utilized a variety of teaching methods including lectures, role-playing exercises, simulations.
- Facilitated group learning sessions to ensure understanding of operational procedures.
- Provided on-site coaching and mentoring to new employees in the operations team.
- Mentored staff on effective use of training tools and resources.
- Assisted in onboarding processes for new team members across departments.
- Monitored employee progress during onboarding processes and provided guidance.
- Assisted with the creation of effective job aids, such as checklists and process documents, to support operations staff.
Operations Coordinator
Swissport Trinidad and Tobago Ltd
Piarco
10.2011 - Current
- Coordinated daily operations to ensure efficient service delivery at Swissport.
- Coordinated daily operations to ensure efficient workflow across departments.
- Managed logistics and scheduling for ground handling services and cargo operations to support timely service delivery.
- Coordinated staffing and scheduling to meet operational demands, optimizing labor costs and ensuring coverage for all shifts.
- Facilitated communication between teams to streamline processes and resolve issues.
- Managed communications between departments to ensure efficient operations.
- Ensured effective collaboration between customers and management. between customers and management to ensure smooth operations delivery.
- Facilitated team meetings to discuss operational challenges and brainstorm solutions.
- Developed operational performance reports for management review, aiding in informed decision-making.
- Maintained accurate records of all operational activities.
- Assisted in training new staff on standard operating procedures and safety protocols.
- Trained, mentored and motivated employees to maximize team productivity.
- Prepared staff work schedules and assigned team members to specific duties..
- Communicated effectively with airline representatives to resolve operational issues.
- Collaborated with subordinate managers to assess needs and optimize activities.
- Led team of 40+ in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
Cargo Operations Agent
Swissport Trinidad and Tobago Ltd
Piarco
10.2010 - 10.2011
- Managed documentation for freight movement and regulatory compliance.
- Oversaw loading and unloading operations for various aircraft types.
- Collaborated with customs officials to expedite clearance processes.
- Assisted customers with their inquiries regarding shipment status or documentation issues.
- Prepared reports on cargo operations activities as requested by management.
- Checked import and export documentation to determine cargo contents.
- Directed cargo loading to monitor even distribution of weight.
Education
Operations Management
The University of The West Indies Open Campus
Trinidad09-2023
Skills
- Training delivery
- Employee training
- Onboarding processes
- Staff training
- Operations coordination
- Schedule management
- Planning and coordination
- Operational reporting
- Staff supervision
- Problem solving
Certification
- Caribbean Examination Council Secondary Education Certificate (Mathematic, English A, Physics, Chemistry, Additional Mathematics, Office Administration, Principles of Business & Social Studies)
- University of the West Indies Computer Applications
- IATA Train the trainer
- Swissport Train the trainer
- Amerijet International Train the trainer
- ICAO Train the trainer
Timeline
Trainer/ Instructor
Swissport Cargo Services
05.2015 - Current
Operations Coordinator
Swissport Trinidad and Tobago Ltd
10.2011 - Current
Cargo Operations Agent
Swissport Trinidad and Tobago Ltd
10.2010 - 10.2011
Operations Management
The University of The West Indies Open Campus