Lauren Seidel
Chesterfield,MO
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Manager, Process Excellence
Emerson Electric
06.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
LEAN Team Lead, Process Excellence
Emerson Electric
- Drive the delivery of Process Excellence Services
- Lead the facilitation of Process Improvement Events (event preparation, execution, implementation, follow-ups)
- Provide guidance and direction for other Process Excellence team members on events
- Facilitate and develop Process Excellence training sessions
- Serve as a mentor for Process Excellence team members focusing on career and skill development
- Ability to lead a team of Process Excellence analysts through projects and initiatives
- Identify and develop opportunities for process improvement throughout the organization
- Look for opportunities to expand the Process Excellence service offerings
- Support Process Excellence success factors for data collection/analysis (metrics, reporting)
- Collaborate with the Process Excellence team on preparation/readiness for presentations/reoccurring meetings/etc.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Analyst. Process Excellence and Systems
Emerson Electric
- Manage and facilitate process stabilization/lean Kaizen events in conjunction with department strategic initiatives, completed 6 large scale kaizen events in less than a years’ time
- Coordinate and run global monthly departmental communication meetings for Vice President of the department
- Responsibilities include scheduling the meeting, preparing the slide deck, running the logistics of the meeting, coordinating information across management staff
- Program manager for large scale process stabilization event pertaining to Top 30 strategic initiatives
- Successful coordination of first event regarding key multi-user global process
- Facilitated development of IO Process Repository SharePoint site from requirements gathering, scope creation, site development, site production, communication to IO staff and maintenance of site
- Developed internal training program for IO staff and successfully rolled out training to 3 world areas, over 200 participants.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Validated results and performed quality assurance to assess accuracy of data.
- Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
- Identified and resolved problems through root cause analysis and research.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
IT Service Delivery Analyst
Emerson Electric
- Responsible for coordinating multiple efforts of a $6M global data center initiative across several divisions and corporate team members
- Responsibilities include communicating deadlines and deliverables, maintaining infrastructure build and design documents, Share Point administration, etc
- Leading process improvement efforts by holding lean events, facilitating documentation of processes and distributing out the developed documentation
- Processing service request needs from customers by generating hosting charges, obtaining budget center owner approval, and communicating requests to Operations teams
- Organize the ordering and installation process when new equipment models (workstations, laptops, printers, scanners, switches) were introduced into the environment
- Scheduled and facilitated the move out phrases of three additional data centers in addition to aligning outside third party vendors to assist with the effort.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Manager, Process Excellence
Emerson Electric
01.2009 - Current
- Responsible for identifying, establishing, and improving cross-department processes within the Enterprise IT organization
- Provided facilitation and process improvement expertise to teams
- Review, revise, and improve their existing processes or establish new ones
- Support the identification, development, and execution of continuous improvement plans, management systems, and internal team, cross-functional, and cross-department processes
- Provide transparency and accountability to the management team around process improvement efforts and scheduling to support organizational goals through monthly Service Review meetings
- Manage the global Process Excellence organization through one on one’s, career development, goal setting, mentoring, etc
- Excellent analytical and problem solving skills
- Strong verbal and written communication skills and technical aptitude
- Passion for operational excellence
- Able to successfully manage virtual and cross-functional teams in a matrixed organization
- Lead people/teams without formal responsibility, interacting and building rapport with teams of all levels.
Business Analyst
Anheuser Busch
12.2006 - 12.2008
- Selected by management to work with customers on collecting and analyzing requirements for custom applications/systems including the Brew Process Application Project (an internal application which would facilitate and assist in product creation and provide for management of the brew process)
- Responsible for coordinating multiple large scale projects across Corporate Engineering-Manufacturing Systems Group, working with both senior management and team members
- Facilitated the collection of information from subject matter experts to assist in the development of manuals which serves as internal training documents for Manufacturing Systems employees and contractors
- Monitored a beta effort of the internal training program and due to the success, rolled the initiative out to 40+ employees.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Consultant, Data Entry
Anheuser Busch
12.2006 - 12.2006
- Trained and worked with data in the form of an Excel spreadsheet to generate 2007 and 2008 Budgets
- Created multiple tables, graphs, and charts with projected Budget information
- Required the ability to work independently with little guidance or instruction.
Education
Bachelor’s Degree - Communication Studies
College of Liberal Arts And Sciences, University of Kansas
Lawrence, KSSkills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Schedule Management
- Stakeholder Management
- Team Supervision
- Teamwork and Collaboration
- Attention to Detail
- Problem-Solving
Timeline
Manager, Process Excellence
Emerson Electric
06.2022 - Current
Manager, Process Excellence
Emerson Electric
01.2009 - Current
Business Analyst
Anheuser Busch
12.2006 - 12.2008
Consultant, Data Entry
Anheuser Busch
12.2006 - 12.2006
LEAN Team Lead, Process Excellence
Emerson Electric
Analyst. Process Excellence and Systems
Emerson Electric
IT Service Delivery Analyst
Emerson Electric
Bachelor’s Degree - Communication Studies
College of Liberal Arts And Sciences, University of Kansas