Lauren Seng
Lutherville,MD
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Renewable Energy Development Partners
Lutherville, MD
07.2024 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Monitored progress on projects assigned by upper management.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer inquiries to appropriate department personnel.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Assistant Store Manager
Carters Oshkosh
Lutherville, MD
01.2022 - 07.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Coordinated with vendors to secure product availability at competitive prices.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Coached and developed store associates through formal and informal interactions.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Receptionist Administrator
Audi Dealership
Owings Mills, MD
08.2021 - 12.2022
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Maintained reception area cleanliness and tidiness.
- Managed the distribution of incoming mail, faxes, and packages.
- Assisted with administrative tasks such as data entry into company databases.
- Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
- Responded promptly to emails from customers and other departments within the organization.
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
- Maintained an organized filing system for all employee records in compliance with legal regulations.
- Scheduled maintenance visits for office equipment such as computers or printers.
- Ensured that reception area is kept safe at all times by monitoring security cameras.
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Organized files and spreadsheets to simplify staff access or retrieval.
Assistant Food Service Leader
Royal Farms, Two Farms
Lutherville, MD
01.2014 - 03.2020
- Provided daily oversight and direction to food service staff.
- Conducted regular training for new employees on proper food handling techniques and safety regulations.
- Ensured compliance with health department standards and regulations.
- Monitored inventory levels of all products, supplies, and equipment.
- Ordered necessary items from vendors as needed.
- Created weekly schedules to ensure adequate staffing coverage.
- Assisted in menu planning, recipe development, and food presentation design.
- Managed customer complaints or inquiries in a timely manner.
- Developed and implemented operational policies and procedures for the kitchen.
- Maintained accurate records of all sales transactions, invoices, orders.
- Performed daily inspections of kitchen areas to ensure cleanliness and sanitation standards were met.
- Resolved conflicts between staff members in an efficient manner.
- Supervised cashiers by providing guidance on how to handle payments accurately.
- Tracked budget performance against projected goals for the food services department.
- Performed continuous reviews of operations in order to meet needs, control costs and optimize procedures for maximum customer satisfaction.
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Education
High School Diploma -
Pikesville High School
Baltimore, MD05-2013
Skills
- Office Administration
- Database Management
- Research
- Scheduling
- Appointment Scheduling
- Data Entry
- Filing
- Mail handling
- Invoice Processing
- Bookkeeping
- Internet Research
- Documentation and control
- Billing and coding
- Data Management
- Payroll and benefits administration
- Account Management
- Microsoft Excel
- Microsoft Outlook
- Workers' compensation knowledge
- Team Bonding
Timeline
Administrative Assistant
Renewable Energy Development Partners
07.2024 - Current
Assistant Store Manager
Carters Oshkosh
01.2022 - 07.2024
Receptionist Administrator
Audi Dealership
08.2021 - 12.2022
Assistant Food Service Leader
Royal Farms, Two Farms
01.2014 - 03.2020
High School Diploma -
Pikesville High School
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