Lauren Sepot-Green
Royal Palm Beach
Summary
Qualified Bartender with robust background in hospitality and mixology. Successfully crafted diverse cocktails and ensured customer satisfaction, contributing to high repeat business. Demonstrated skills in customer service and inventory management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bartender
Silverball Pinball Museum
02.2025 - 11.2025
- Provided efficient service during peak hours
- Provided excellent customer service, fostering a welcoming environment.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Bartender
North Palm Billiards/Village Cue Club
04.2024 - 02.2025
- Maintained high customer satisfaction ratings
- Implemented a new table arrangement system
- Increased tip percentages by 12% via service focus
- Developed seasonal drink menus, incorporating guest feedback and trends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
- Provided excellent customer service, fostering a welcoming environment.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender/Server
Kickback Neighborhood Tavern
12.2024 - 01.2025
- Crafted and served a diverse range of beverages to enhance guest experiences.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Maintained cleanliness and organization of bar area to ensure efficient workflow.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Provided exceptional customer service in fast-paced dining environment.
- Efficiently managed multiple tables while ensuring timely food and beverage delivery.
Education
Associate of Arts - General Studies
Broward College
Coconut Creek, FL01-2021
Associate of Science - Paralegal Studies
Broward College
Coconut Creek, FL05-2016
High School Diploma - General Studies
Palatine High School
Palatine, IL08-1999
Skills
- Customer Service Excellence
- Mixology
- Time Management
- Conflict Resolution
- Friendly, positive attitude
- Teamwork and collaboration
- Multitasking Abilities
- Dependable and responsible
- POS System
- Flexible and adaptable
Certification
- Safe Serve Certified - Florida Cerification
Timeline
Bartender
Silverball Pinball Museum
02.2025 - 11.2025
Bartender/Server
Kickback Neighborhood Tavern
12.2024 - 01.2025
Bartender
North Palm Billiards/Village Cue Club
04.2024 - 02.2025
Associate of Arts - General Studies
Broward College
Associate of Science - Paralegal Studies
Broward College
High School Diploma - General Studies
Palatine High School