Lauren Serna
San Antonio,TX
Summary
Dedicated student nurse currently working towards a Bachelor's Degree of Nursing. Well-versed in anatomy and physiology, nursing fundamentals and medical terminology with a solid understanding of a nurses role. Excellent clinical and people skills, with care and compassion for patients. Organized and dependable and always willing to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Freelancer
Coty Inc
09.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Exhibited high energy and professionalism when dealing with clients and staff.
Administrative Assistant
B&C Construction
09.2017 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed filing system, entered data and completed other clerical tasks.
Medical Scribe
Scribe America
01.2017 - 09.2017
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accompanied physicians through day in fast-paced, stressful environments.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
Education
Bachelor of Science - Nursing
Hallmark University
San Antonio, TX06.2024
High School Diploma -
River City Homeschool
San Antonio06.2016
Skills
- Direct Patient Care
- Infection Control Standards
- Privacy and Confidentiality
- Vital Signs Monitoring
- IV Setup
- ADL Assistance
- Patient Assessments
- Medication Administration
- Active Listening
- Cultural Competence
- Adaptability and Flexibility
- Critical Thinking
- Ethical Decision-Making
- Professionalism
- Infection Control
- Clinical Judgment
- Time Management
- Patient Assessment
- Organizational Skills
- Health Promotion
- Problem Solving
- Interpersonal Skills
- Patient Education
- Teamwork and Collaboration
- Empathy and Compassion
- Attention to Detail
- Student Precepting
- Rehabilitation Assistance
- EMR / EHR
- Medication and IV Administration
- Certified in CPR/AED
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Patient Monitoring
- Task Prioritization
- Mobility Assistance
- Patient Feeding
Certification
BLS valid from 11/2023 to 11/2025
Clinical History
- Fundamentals of Nursing: Morningside Manor
- Obstetric Nursing: Texas Vista Medical Center
- Pediatric Nursing: Simulation Lab
- Sunshine Cottage School for Deaf Children,
- Medical Surgical Nursing: Metropolitan Methodist Hospital
- Mental Health Nursing: San Antonio Behavioral Healthcare Hospital
- Community Health Nursing: San Antonio Methodist Ministries, West Avenue Compassion Food Pantry, South Texas Blood & Tissue, and Sunshine Cottage School for Deaf Children
Timeline
Freelancer
Coty Inc
09.2022 - Current
Administrative Assistant
B&C Construction
09.2017 - 09.2022
Medical Scribe
Scribe America
01.2017 - 09.2017
Bachelor of Science - Nursing
Hallmark University
High School Diploma -
River City Homeschool
BLS valid from 11/2023 to 11/2025
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