Lauren Sharp
Vallejo,CA
Summary
Dynamic professional with a proven track record at Kaiser Permanente, enhancing operations and customer satisfaction. Skilled in data entry and resolving customer issues, demonstrating exceptional professionalism and adaptability. Achieved significant improvements in process efficiency and patient service, embodying strong problem-solving abilities and telephone etiquette.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacy Clerk
Kaiser Permanente
04.2024 - Current
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Trained new employees on pharmacy procedures, policies, and safety protocols to ensure consistent quality across the team.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Helped maintain a safe environment within the pharmacy by adhering to company guidelines regarding security measures and fraud prevention techniques.
- Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
- Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
Leasing Consultant
Atlas Management LLC
04.2023 - 09.2023
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Distributed and followed up on tenant renewal notices.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
Teleservice Representative
Kaiser Permanente
03.2017 - 11.2022
- Delivered single call resolutions and maintained customer satisfaction through quality servicing.
- Handled sensitive account information securely following company protocols to maintain confidentiality at all times.
- Minimized escalations by identifying and addressing client needs.
- Prioritized workload effectively under pressure while maintaining a calm disposition during peak call periods.
- Navigated complex software systems to access customer information quickly and accurately during calls.
- Streamlined call handling processes for improved response times and increased productivity.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Scheduled appointments and relayed messages to physicians offices
- Worked in collaboration with healthcare offices to provide members with appropriate care
Pharmacy Clerk
Kaiser Permanente
04.2016 - 03.2017
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Trained new employees on pharmacy procedures, policies, and safety protocols to ensure consistent quality across the team.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Helped maintain a safe environment within the pharmacy by adhering to company guidelines regarding security measures and fraud prevention techniques.
- Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
- Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
Floor Supervisor
Vans Off The Wall
04.2015 - 04.2016
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
Lead Sales Associate
Finish Line
05.2014 - 04.2015
- Handled cash register operations and customer transactions to process payments
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Processed and stocked merchandise in accordance with store standards.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Trained new sales associates to ensure consistent performance across the team.
- Developed and maintained knowledge of current sales and promotions.
Education
High School Diploma -
Armijo High School
Fairfield, CA06-2012
Skills
- Data entry proficiency
- Professionalism
- Verifying orders
- Resolving customer issues
- FDA and HIPAA compliance
- Problem-solving abilities
- Multitasking Abilities
- First Aid Certified
- Adaptability
- Telephone Etiquette
- Computer Literacy
- Stress Management
Certification
- CPR/AED Certification
- Washington Driver's License
Timeline
Pharmacy Clerk
Kaiser Permanente
04.2024 - Current
Leasing Consultant
Atlas Management LLC
04.2023 - 09.2023
Teleservice Representative
Kaiser Permanente
03.2017 - 11.2022
Pharmacy Clerk
Kaiser Permanente
04.2016 - 03.2017
Floor Supervisor
Vans Off The Wall
04.2015 - 04.2016
Lead Sales Associate
Finish Line
05.2014 - 04.2015
High School Diploma -
Armijo High School
Similar Profiles
Marie A. StevensonMarie A. Stevenson
Patient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser PermanentePatient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser Permanente
Edith NagunaEdith Naguna
Special Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical GroupSpecial Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical Group
MICHAEL NAVAMICHAEL NAVA
Area Director at Kaiser Permanente – The Permanente Medical GroupArea Director at Kaiser Permanente – The Permanente Medical Group
Diana IovescuDiana Iovescu
Program Manager III- Centers for Reproductive Health/IVF at Kaiser Permanente- The Permanente Medical GroupProgram Manager III- Centers for Reproductive Health/IVF at Kaiser Permanente- The Permanente Medical Group
Jeremy LemauuJeremy Lemauu
Sports Trainer at FA'ATASI YOUTH SERVICESports Trainer at FA'ATASI YOUTH SERVICE