Lauren Shartle
Mechanicsburg,PA
Summary
Instrumental Technical Leader with 10 years of experience acting as technical lead and customer-facing subject matter expert. Tactical professional with background successfully eliminating roadblocks and technical challenges for customers while offering complex and customized solutions. Personable and highly knowledgeable in cybersecurity with focus on delivering top-tier customer experiences.
Overview
11
11
years of professional experience
5
5
IT Certifications
Work History
Technical Account Manager
Armis
Mechanicsburg, PA
09.2021 - Current
- Directly impact cybersecurity risk and vulnerability management programs of global enterprise organizations to improve risk posture of IT, OT, Medical and IoT assets
- Mentor cybersecurity and IT teams on best practices to lower organization risk
- Provide direct guidance to SOC teams to identify security gaps and introduce new workflows of managing incident response
- Threat hunt and discover immediate threats to customer networks as well as risks that may leave an organization open to ransomware or exploit
- Leverage project management expertise to administer portfolio of 25 customers throughout rollout of entire project from start to finish, while cultivating and nurturing strong relationships with customers aimed at enhancing customer satisfaction
- Steer significant efforts in managing full scope deployment of hardware, software, and technical issues for portfolio of accounts to achieve desired results.
Senior Systems Administrator
ManTech International
Mechanicsburg, PA
01.2019 - 09.2021
- Created initial IT asset inventory and maintained logistics IT inventory of 18,500+ items worth $1.5M for shipping and installation readiness
- Utilized exceptional technical skills to manage full network replacement of 5k+ EoL computers and VoIPs worldwide
- Provided unparalleled IT operations and maintenance support for enterprise-level systems, applications, and services for world-wide customers.
Technical Sergeant
Air National Guard
Annville, PA
05.2013 - 05.2021
- Provided unprecedented guidance and support to three Air Wings and the state Joint Emergency Operations Center (JEOC) by acting as cyber liaison for Pennsylvania State Joint Force Headquarters, The Adjutant General, and Deputy Air General
- Supervised and directed network deployment team for Joint Incident Site Communications Capability (JISCC) in order to deliver data, voice, and video capability in emergency
- Administered network routers, switches, firewalls, and Cisco unified call manager to enable quick deployment of communication packages.
Audio Visual Technician
Penn Medicine Lancaster General Health
Lancaster, PA
Senior Telecommunications Analyst
ARMA Global
Alexandria, VA
Education
Master of Business Administration -
Eastern University
07.2024
Bachelor of Science in Computing & Security Technology (Magna Cum Laude) -
Drexel University
06.2020
Associate of Science in Information Systems Management -
Community College of the Air Force
01.2016
Skills
- Technical Consulting
- Cybersecurity Frameworks
- Network Security Management
- Security Needs Assessment
- Security Issues Troubleshooting
- Critical Thinking
- Risk Assessment
- Time Management
- Interpersonal Communication
- Project Management
- Customer Training
- Client Relationship Management
- Customer Service
- Compliance Requirements
- Infrastructure Planning and Design
- Firewalls and Endpoint Security
- Performance Improvement
Professional Experience
Analytical and results-oriented professional with extensive experience in planning, implementing, monitoring, and upgrading security measures aimed at protecting organization's data, systems, and networks. Adept at testing and identifying network and system vulnerabilities, as well as providing standard and ad-hoc solutions to meet client needs. Instrumental in collaborating with clients to improve clients' security posture. Proven expertise in troubleshooting security and network problems, while ensuring continuous process improvement. Demonstrated success in establishing and maintaining robust relationships with customers, interdepartmental teams, and senior leadership to realize strategic business goals. Out-of-the-box thinker with exceptional problem solving and attention to detail skills.
Certification
- ISC2 CISSP
- CompTIA Security +
- CompTIA Network +
- ITILv3 Foundations
- VMWare vSphere 6.7 Foundations
Accomplishments
- The Air Force Achievement Medal
- Air Force Outstanding Unit Award
- Distinguished Service Medal
- Customer Success Manager of the Quarter Q3 2022
- Technical Account Manager of the Quarter Q2 2023
References
References available upon request.
Timeline
Technical Account Manager
Armis
09.2021 - Current
Senior Systems Administrator
ManTech International
01.2019 - 09.2021
Technical Sergeant
Air National Guard
05.2013 - 05.2021
Audio Visual Technician
Penn Medicine Lancaster General Health
Senior Telecommunications Analyst
ARMA Global
Master of Business Administration -
Eastern University
Bachelor of Science in Computing & Security Technology (Magna Cum Laude) -
Drexel University
Associate of Science in Information Systems Management -
Community College of the Air Force
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