Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Lauren Shaw

Lauren Shaw

San Juan Capistrano,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

Executive Assistant

Fitcore
San Juan Capistrano, CA
01.2010 - 10.2023
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Created and maintained up-to-date records related to customer accounts or financial transactions.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Answered telephone calls from customers or clients providing assistance where necessary.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Licensed Esthetician

Shaw Skin Care
Dana Point, CA
01.2010 - 01.2021
  • Conducted consultations with clients to determine their skin care needs and recommend appropriate treatments and products for maximum results.
  • Processed payments, set up appointments and promoted new products and services to help meet business objectives.
  • Recommended at-home skincare regimens tailored to each client's individual needs.
  • Assisted with operational activities such as inventory control, loss prevention and compliance.
  • Maintained professional relationships with vendors by placing orders for supplies as needed.
  • Demonstrated product knowledge to customers regarding ingredients, benefits, and usage instructions.
  • Consistently provided exceptional customer service to ensure client satisfaction.
  • Kept detailed records of all treatment sessions performed in accordance with state regulations.

Front Office Manager

Lisa Marie Skin Care/REAL Skin Solutions
Dana Point, CA
01.2006 - 01.2010
  • Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Updated knowledge about current industry trends through research or attending professional development courses.
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
  • Managed inventory levels for supplies used at the front desk such as stationary items, key cards.

Education

High School Diploma -

Dana Hills High School
Dana Point, CA
06-2003

Some College (No Degree) - General Studies

Saddleback College
Mission Viejo, CA

Skills

  • Administrative Support
  • Customer Service-Oriented
  • Articulate and Well-Spoken
  • Strong Problem Solver

Affiliations

  • Board Secretary for CAPO Girls Softball
  • Music Leader at South Shores Church
  • Volunteer at Gathered Oak Farm(Co-Op School)
  • Active in Fitness/Wellness lifestyle

References

References available upon request.

Timeline

Executive Assistant

Fitcore
01.2010 - 10.2023

Licensed Esthetician

Shaw Skin Care
01.2010 - 01.2021

Front Office Manager

Lisa Marie Skin Care/REAL Skin Solutions
01.2006 - 01.2010

High School Diploma -

Dana Hills High School

Some College (No Degree) - General Studies

Saddleback College

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Lauren Shaw