Lauren Shera
Wallkill,NY
Summary
Organized and dedicated Dental Biller with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Success Consultant
EAssist Dental Solutions
01.2021 - Current
- Have worked within 3 of the eAssist services: posting, aging, and patient billing.
- Audited charts, sent monthly patient bills/collection letters, handled patient phone calls regarding open balances.
- Established strong relationships with clients, resulting in increased customer loyalty.
- Monitored office progress and addressed inquiries with timely and accurate updates.
- Worked to "get the message to Garcia" by assisting clients when needed with items that not only assist the team but office success, example: training office staff how to better utilize the PMS.
- Monitored metrics monthly and developed actionable insights to improve efficiency and performance of team to help us reach Brand Promise Goals and Bonus.
- Analyzed and identify trends and develop strategies to assist the offices in better billing practices and increase revenue.
- Investigated and resolved customer inquiries and complaints quickly.
- Daily posting insurance and patient payments to PMS.
- Reached out to insurance companies to verify coverage and outstanding claims.
- Contacted responsible parties for past due balances.
- Balanced and reconciled accounts.
- Reduced financial discrepancies, effectively reconciling accounts and organizing information into PM software.
- Created appeals and claim escalations.
- Held weekly meetings with client offices to review progress, trends, and answer office questions.
Office Manager/Dental Biller
Hampton Family Dentistry
09.2020 - 07.2022
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Audited and corrected billing and posting documents for accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Provided excellent customer service to create positive experiences and build patient trust.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
Dental Biller/Office Manager
Waldron Family Smile Center
07.2018 - 09.2020
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Managed patient billing processes for timely, accurate payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
Repossession Manager
U.S. Recovery
11.2011 - 07.2017
Office Manager
Q Smiles Dental
04.2010 - 09.2011
Dental Receptionist
Advanced Dental
05.2009 - 04.2010
Skills
- Insurance Billing
- Patient Billing
- Data Entry
- Dental Terminology
- Administrative Support
- Insurance Verification
- Troubleshooting
- Time Management
- Excellent Communication
- Flexible and Adaptable
Timeline
Success Consultant
EAssist Dental Solutions
01.2021 - Current
Office Manager/Dental Biller
Hampton Family Dentistry
09.2020 - 07.2022
Dental Biller/Office Manager
Waldron Family Smile Center
07.2018 - 09.2020
Repossession Manager
U.S. Recovery
11.2011 - 07.2017
Office Manager
Q Smiles Dental
04.2010 - 09.2011
Dental Receptionist
Advanced Dental
05.2009 - 04.2010
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