Lauren Sherman
Orlando,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Motivated and detailed oriented with a passion for customer relations.
Overview
9
9
years of professional experience
Work History
Travel Management and Sales Specialist
American Fundraising Foundation
2022.09 - Current
- Manage detailed personalized travel and logistics for clients, ensuring exceptional customer service through effective communication & attention to detail.
- Develop and make sales presentations of new managed travel packages to enhance sales revenue.
- Work synergistically with multiple outside vendors to negotiate discounted rates while ensuring quality.
- Manage 80 high profile accounts per month.
- Recognized for positive customer feedback and customer retention.
- Build strong client relationships through consistent communication and effective problem solving.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Adapted individualized approach for upselling travel insurance, exceeding sales expectations by 100%
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients needs.
- Developed, maintained and utilized diverse client base to retain and grow database leads.
Customer Service Outside Sales Representative
Credit Repair
2015.08 - 2022.01
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Monitor multiple customer credit scores, analyze actionable items and provide strategies in improving scores a minimum of 100 points.
- Established new accounts through cold calling and virtual visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Organized time efficiently to maximize daily outreach efforts while also maintaining detailed records of all interactions in CRM system.
- Collaborated with internal teams to fulfill expectation and meet customer needs
Education
Bachelor of Science - Hospitality Management
UCF / Rosen College of Hospitality Management
Orlando, FL08.2022
Skills
- Relationship Building
- Exceptional Time Management
- Upselling And Cross Selling
- Team Collaboration
- Efficient Problem Solver
- Strong Work Ethic
Timeline
Travel Management and Sales Specialist
American Fundraising Foundation
2022.09 - Current
Customer Service Outside Sales Representative
Credit Repair
2015.08 - 2022.01
Bachelor of Science - Hospitality Management
UCF / Rosen College of Hospitality Management
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