Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Lauren Sherrill

Akron,OH

Summary

Dynamic and adaptable professional with a proven track record at Wendy\'s, excelling in customer service and teamwork. Demonstrated leadership by streamlining drive-thru operations, significantly enhancing efficiency. Skilled in multitasking and organization, consistently exceeding performance expectations. Known for reliability and fostering positive customer engagements. Committed to excellence and driven for continuous improvement.

Overview

16
16
years of professional experience

Work History

Crew Member

Wendy's
07.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Enhanced team efficiency by consistently preparing workstations before peak hours.
  • Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
  • Assisted in menu development by providing feedback on popular items and customer preferences.
  • Streamlined drive-thru operations, significantly reducing wait times for customers.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Cleaner

Carlene's Cleaning Services
02.2015 - 04.2020
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.

Line Worker

Metrolina Greenhouse
07.2014 - 11.2015
  • Collaborated with team members to meet daily quotas and improve overall productivity on the line.
  • Participated in training sessions to enhance skills and knowledge.
  • Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
  • Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Optimized material usage, significantly cutting down waste and lowering project costs.
  • Implemented quality control checks that improved reliability of electrical services.
  • Enhanced team efficiency by consistently completing cable installation projects ahead of schedule.

PCA

Carillion Assisted Living
02.2012 - 06.2013
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
  • Performed wound care and dressing changes, facilitating timely healing and recovery.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Delivered high-quality care to Type patients in hospital facility.

Food Service Worker

Abernathy Laurels
05.2009 - 08.2012
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Developed and maintained positive relationships with customers to enhance service.
  • Learned other teammates' work tasks to train as backup.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Boosted customer satisfaction, promptly addressing and resolving complaints.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Processed customer payments and balanced cash drawers.

Education

Bandys High
Catawba, NC

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Cash handling
  • Cleaning
  • Taking orders
  • Customer engagement
  • Cleaning and sanitizing
  • Interactive communication skills
  • Initiative and Self-motivation
  • Leadership qualities
  • Drive-thru operations
  • Learning agility
  • Crew leadership
  • Visual communication
  • Creativity and innovation
  • Performance improvement
  • Positive company representation
  • Influencing skills
  • Willingness to learn
  • Reliability and punctuality
  • Task prioritization
  • Workplace efficiency
  • Team player
  • Adaptability and flexibility
  • Dependable and cooperative
  • Collaboration and teamwork
  • Cleaning and organization

Additional Information

I am a caring, outgoing, and highly motivated individual, ready to take charge of my life and build a brighter future. As a fast learner, I am dedicated to embracing new challenges and excelling in my endeavors. My strong communication skills enable me to connect with others and lend support when they need it most. I pride myself on being trustworthy and honest. While I’ve made mistakes in the past, I view them as stepping stones toward growth. Moving here presents an opportunity to rewrite my narrative, and I am committed to making the most of it. I will not let you down, and failure is simply not an option for me.

Timeline

Crew Member

Wendy's
07.2024 - Current

Cleaner

Carlene's Cleaning Services
02.2015 - 04.2020

Line Worker

Metrolina Greenhouse
07.2014 - 11.2015

PCA

Carillion Assisted Living
02.2012 - 06.2013

Food Service Worker

Abernathy Laurels
05.2009 - 08.2012

Bandys High

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Lauren Sherrill