Lauren Shields
5200 Brockie Street, Virginia Beach,VA
Summary
Dynamic and organized professional with a proven track record at Center Stage Dance Company, enhancing customer satisfaction through effective communication and problem-solving. Skilled in office administration and scheduling, I streamlined front desk operations, ensuring a welcoming environment and efficient client interactions. Committed to maintaining a positive and professional demeanor.
Dynamic Physical Therapist Assistant Intern with experience at Sentara Therapy Center- Grassfield and Virginia Beach Healthcare and Rehabilitation Center, adept at enhancing patient mobility through tailored treatment plans. Demonstrated strong organizational skills and compassionate care, fostering positive patient relationships while maintaining meticulous documentation. Proficient in therapeutic modalities and committed to optimizing recovery outcomes.
Overview
2
2
years of professional experience
Work History
Physical Therapist Assistant Intern
Virginia Beach Healthcare and Rehab Center
1801 Camelot Dr, Virginia Beach, VA 23454
11.2024 - 12.2024
- Enhanced patient mobility by implementing individualized treatment plans and therapeutic exercises.
- Provided compassionate care for patients with various musculoskeletal conditions, optimizing their recovery process.
- Maintained detailed documentation of patient progress, facilitating seamless communication among healthcare professionals.
- Developed and facilitated patient specific stretching and strengthening programs.
- Facilitated patient and family education and training on assistive device and adaptive equipment uses.
- Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
- Educated patients and families on exercises and proper body mechanics.
- Documented each patient case with updates in computer system.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Taught patients how to live within limits of capabilities and celebrated successes.
Receptionist
Center Stage Dance Company
5230 Fairfield Shopping Center, Virginia Beach, VA
08.2022 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Physical Therapist Assistant Intern
Sentara Therapy Center- Grassfield
1001 Scenic Pkwy, Chesapeake, VA 23323
02.2024 - 03.2024
- Enhanced patient mobility by implementing individualized treatment plans and therapeutic exercises.
- Provided compassionate care for patients with various musculoskeletal conditions, optimizing their recovery process.
- Demonstrated exceptional professionalism when interacting with both patients and colleagues, contributing to a positive clinic atmosphere.
- Maintained detailed documentation of patient progress, facilitating seamless communication among healthcare professionals.
- Assisted in designing home exercise programs for patients to continue their rehabilitation outside the clinic setting.
- Facilitated patient education on injury prevention and proper body mechanics, reducing the risk of future injuries.
- Utilized modalities such as ultrasound, electrical stimulation, and heat therapy to reduce inflammation and promote healing.
- Contributed to a positive clinical environment by maintaining clean therapy areas and equipment.
- Fostered strong relationships with fellow interns and staff members through collaboration on complex cases or sharing insights from personal experiences.
- Monitored patients during therapeutic activities, ensuring safety and correct technique at all times.
- Developed rapport with diverse patient populations through active listening, empathy, and effective communication skills.
- Observed patient tolerance and status during treatment to modify treatment program if necessary.
- Performed therapy interventions utilizing standard physical therapy techniques and skills.
- Worked one-on-one to restore function, relieve pain and prevent disability.
Education
Associate Of Applied Science - Physical Therapy
Tidewater Community College
1700 College Crescent, Virginia Beach, VA, 23464Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer and client relations
- Scheduling
- Greeting and seating clients
- Office administration
- Schedule management
- Document management
- Professional demeanor
- Calendar management
- Documentation and reporting
- Typing speed
- Office management
- Tech-Savvy
- Performance improvement
- Document control
- Technical support
- Phone etiquette
- Positive and professional
- Calm demeanor
- Problem-solving
- Punctual and reliable
- Team collaboration
- Courteous and professional
- Conflict resolution
- Documentation
- Basic math
Timeline
Physical Therapist Assistant Intern
Virginia Beach Healthcare and Rehab Center
11.2024 - 12.2024
Physical Therapist Assistant Intern
Sentara Therapy Center- Grassfield
02.2024 - 03.2024
Receptionist
Center Stage Dance Company
08.2022 - 06.2024
Associate Of Applied Science - Physical Therapy
Tidewater Community College