Lauren Shuba

• Maintained detailed logs of all incoming calls and assigned tasks efficiently.
• Updated records regarding driver locations, delays, and cancellations accurately.
• Managed a large volume of phone calls while ensuring accuracy in data entry.
• Provided timely updates to customers regarding their orders or requests.
• Resolved customer complaints related to service issues or delays.
• Liaised with customers to provide logistics for drivers and coordinate delivery times.
• Trained employees on triaging and dispatching procedures to properly handle daily calls.

Cultivated a loving atmosphere prioritizing respect, nutrition, and cleanliness.
Enhanced literacy by integrating books into daily activities.
Ensured regular routines for meals, napping, bathing, and sleeping.
Reinforced kindness with guiding phrase: 'Be kind, or be quite.'

• Served as point-of-contact for resolving guest complaints or special requests.
• Inspected dining areas for any damages or defects.
• Assisted other departments when needed such as bussing tables or delivering food orders.
• Maintained cleanliness of lobby area, including wiping down tables and chairs.
• Provided customers with accurate wait times and monitored waiting list.
• Balanced cash drawers at the end of each shift.
• Managed dining room layout to maximize efficiency of staff members.
• Processed payments from customers using a POS system.
• Answered customer inquiries regarding the menu, restaurant services, and special promotions.
• Greeted guests upon arrival and provided them with menus.
• Provided excellent customer service by anticipating customer needs.
• Checked identification for guests who appeared under age 21.
• Resolved conflicts between customers when necessary.
• Performed light administrative duties such as filing documents and taking messages.
• Assisted servers in seating guests by escorting them to their tables.
• Resolved customer service and food-related issues to maintain guest satisfaction.

• Developed strong knowledge of industry trends and competitor offerings to maintain competitive edge.
• Performed regular follow-ups with clients via phone, email, or social media platforms to ensure satisfaction levels remain high.
• Established long-term relationships with clients based on trust, reliability, and quality service.
• Provided technical support when needed by troubleshooting system errors or addressing user queries promptly.
• Led sales planning, development and account management to grow existing accounts and establish new sales accounts.

• Upsold additional items based on customer interests and needs.
• Demonstrated product features and benefits for customers' needs.
• Greeted customers and provided exceptional customer service.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Maintained up-to-date knowledge of store merchandise and policies.
• Maintained cleanliness of store environment including floors, windows, displays.
• Processed returns, exchanges, and refunds in accordance with company policies.
• Engaged customers in friendly, professional dialogue to determine needs.
• Developed trusting relationships with customers by making personal connections.
• Adhered to company initiatives and achieved established goals.
• Worked with fellow sales team members to achieve group targets.
• Answered incoming telephone calls to provide store, products and services information.
• Trained new team members in cash register operation, stock procedures, and customer services.