Lauren Silva
New Bedford,MA
Summary
Proven leader and effective communicator, excelled at Lowe's by enhancing team productivity and reducing employee turnover through strategic task delegation and fostering a supportive environment. Skilled in inventory monitoring and customer service, significantly contributed to increased efficiency and profitability. Achieved consistent customer satisfaction and sales growth by applying expert knowledge and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Department Supervisor With Keys
Lowe's
08.2023 - Current
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback for employee growth.
- Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
- Developed a cohesive team environment through effective communication and conflict resolution techniques.
- Managed vendor relationships to ensure timely delivery of products at competitive prices without compromising quality standards.
- Collaborated with other supervisors to develop cross-functional initiatives for increased efficiency and profitability.
- Reduced employee turnover by fostering a supportive work environment with opportunities for growth and development.
Customer Sales Associate
Lowe's
04.2015 - 08.2023
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Adhered to company safety policies regarding floor management and customer interactions.
- Resolved customer complaints professionally, ultimately retaining their loyalty to the store.
- Assisted in inventory management, ensuring accurate stocking levels and timely replenishment of merchandise.
- Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
- Delivered outstanding customer service by addressing inquiries promptly and courteously.
- Increased customer satisfaction by actively listening to their needs and providing tailored product recommendations.
- Conducted efficient end-of-day closing procedures including drawer reconciliation, register audits, and nightly reporting tasks, maintaining a high level of accuracy and consistency.
- Implemented upselling techniques to maximize transaction value and drive additional sales revenue.
- Trained and supervised new employees to use selling strategies and apply best practices.
Education
Life Science - Biology
University of Massachusetts - Dartmouth
North Dartmouth, MA05.2023
Skills
- Employee Relations
- Policy Enforcement
- Customer Service
- Workplace Safety
- Training and mentoring
- Task Delegation
- Staff Training
- Team member development
- Safety enforcement
- Inventory Monitoring
- Team training and development
- Laboratory safety
Timeline
Department Supervisor With Keys
Lowe's
08.2023 - Current
Customer Sales Associate
Lowe's
04.2015 - 08.2023
Life Science - Biology
University of Massachusetts - Dartmouth