Overview
Work History
Skills
Timeline
Generic
Lauren Simmons

Lauren Simmons

Pahoa ,Hawaii

Overview

17
17
years of professional experience
2
2

A.S. Business Management

Work History

Owner/Operator

Airbnb
08.2016 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

Bookkeeper, Sales, Stock Clerk, Cashier

Puna Growers Supply
07.2015 - 08.2019
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Supported year-end closing procedures by preparing adjusting journal entries as needed.
  • Reported financial data and updated financial records in ledgers and journals.
  • Completed tax forms in compliance with legal regulations.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers and directed to requested products.
  • Checked and pulled defective or expired products from shelves.
  • Answered customer questions and provided detailed product information.
  • Supported merchandising efforts by assisting in the assembly of attractive store displays that showcased featured products effectively.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Performed cash, card and check transactions to complete customer purchases.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Greeted customers entering store and responded promptly to customer needs.

Owner/Operator

Planet Natural Nursery
05.2010 - 05.2014
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
  • Contributed positively to the local community through involvement in various events or charitable organizations.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Bookeeper, Ordering and Receiving, Sales, Cashier

Olivia's Organics/TNC Supply
06.2007 - 08.2009
  • Assisted colleagues during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
  • Enhanced store sales by upselling products and suggesting additional items to customers.
  • Balanced cash drawer accurately at the end of each shift, demonstrating strong attention to detail.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Helped maintain a visually appealing storefront by arranging displays according to company guidelines.
  • Maintained a clean and organized work area, promoting a professional environment for customers.
  • Established rapport with regular customers, fostering loyalty and contributing to an increase in repeat business.
  • Assisted in inventory management, conducting regular stock checks and replenishing merchandise as needed.
  • Learned duties for various positions and provided backup at key times.
  • Resolved customer issues promptly, ensuring positive experiences and repeat business.
  • Contributed to store growth by participating in promotional events and engaging with potential customers.
  • Provided exceptional service through active listening skills, understanding customer preferences and requirements before making suggestions or processing purchases.

Skills

  • Documentation And Reporting
  • Business Planning
  • Strategic Planning
  • Payroll Processing
  • Human Resources
  • Human Resource Management
  • Marketing Strategy Development
  • Marketing expertise
  • Strong Work Ethic
  • Dependable and reliable
  • Customer-Oriented
  • Accurate record keeping
  • Document Management
  • Delivery Scheduling
  • Shipping and packaging
  • Customer Service
  • Decision-Making
  • Teamwork and Collaboration
  • Business Management
  • Inventory Control
  • Purchasing and planning
  • Sales Strategies
  • Payroll Administration and Timekeeping
  • Records Organization and Management
  • Organizational Structuring
  • Desktops, Laptops, and Mobile Devices

Timeline

Owner/Operator

Airbnb
08.2016 - Current

Bookkeeper, Sales, Stock Clerk, Cashier

Puna Growers Supply
07.2015 - 08.2019

Owner/Operator

Planet Natural Nursery
05.2010 - 05.2014

Bookeeper, Ordering and Receiving, Sales, Cashier

Olivia's Organics/TNC Supply
06.2007 - 08.2009

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Lauren Simmons