Lauren Simpson Lee
Lafayette,CA
Summary
Hardworking and highly motivated professional with combined knowledge and skills to enhance business performance. Adaptable to different processes and able to drive company objectives with a seasoned work ethic. Resourceful and results-driven with a passion for growth and efficiency. Strives to meet company needs and increase service value.
Overview
11
11
years of professional experience
1
1
Certification
Work History
OWNER / DESIGNER
KING AND ANNA JEWELRY
03.2013 - 05.2024
- Designed and created custom items based on individual requirements.
- Develop connections with clients through phone interactions, trade events and face-to-face meetings.
- Enhanced customer engagement by regularly emailing updates and offers.
- Secured high-quality gemstones, exclusive metals and supplementary materials to enhance designs.
- Developed client relationships to secure additional opportunities through trade shows and home events.
- Demonstrated ability to effectively manage business operations.
- Designed user-friendly website for e-commerce.
- Oversaw daily operations of customer service, inventory management, and marketing.
- Formulated strategies enhancing customer satisfaction and loyalty.
- Managed budgets effectively by accurately forecasting expenses and revenues
- Created print advertisements, social media campaigns, and networking events to reach target audience.
- Developed creative marketing strategies to enhance business expansion.
CUSTOMER EXPERIENCE REPRESENTATIVE
BLUE DOOR BEADS
05.2018 - 06.2023
- Provided strong communication skills in order to effectively interact with customers in a professional manner
- Performed data entry tasks accurately, including entering customer information into databases
- Researched industry trends and best practices regarding customer experience initiatives
- Assisted in developing processes that improved efficiency in delivering quality service
- Adapted communication style based on individual needs of each customer interaction
- Evaluated existing systems for potential improvements that could enhance the user experience
- Provided excellent customer service by responding to inquiries, resolving customer complaints and ensuring customer satisfaction
- Developed relationships with customers through effective listening, understanding their needs and providing quality support services
- Assisted management team with training new employees on proper phone etiquette and protocols
- Identified trends in customer feedback to improve overall customer experience
- Ensured compliance with all policies, procedures and regulations related to the position
- Delivered prompt responses to emails, text messages or social media posts from customers
Education
Santa Monica College
Santa Monica, CASkills
- Works well in fast paced environments
- Work well in calm environments
- Information retention
- Quick learning
- Professionalism
- Willingness to learn
- Team collaboration
- Relationship building
- Knowledge sharing
- Microsoft Word
- Microsoft Excel
- Outstanding communication
- Detail oriented
- Exceptional organization
- Microsoft Office
- Positive attitude
- Capacity to retain new material
Certification
200 Hour Yoga Teacher Training Graduate
Timeline
CUSTOMER EXPERIENCE REPRESENTATIVE
BLUE DOOR BEADS
05.2018 - 06.2023
OWNER / DESIGNER
KING AND ANNA JEWELRY
03.2013 - 05.2024
Santa Monica College
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