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Hi, I’m
Lauren Slater
Surprise,AZ
Summary
Seasoned Executive Administrative Assistant with a proven track record at Mayo Clinic, adept in spreadsheet creation and travel coordination. Excel in optimizing executive schedules and event planning, demonstrating exceptional organizational skills and attention to detail. Renowned for strong communication abilities and proficiency in MS Office Suite, G Suite, and CRM tools, fostering seamless operational flow. Promotes exceptional interpersonal skills, with an established ability to build and maintain successful relationships with clients, colleagues, and vendors. Hardworking and highly motivated with enthusiasm to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging experienced work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Leverages strong organizational, multitasking, and problem-solving skills to successfully manage multiple projects with tight deadlines. Ability to analyze data, develop strategies, and provide solutions to complex problems.
Overview
6
years of professional experience
1
Languages
Work History
Mayo Clinic
Executive Administrative Assistant
08.2023 - Current
Job overview
- Worked on spreadsheets to track spending relating business travel to form projection of this year's budget should be
- Made all name badges and table tents for organizations attending Patient Safety event in Florida
- Attended and assisted at Recruitment Fair in Arizona
- Researched restaurants in Florida where executives would be staying to compile best options ranging in price, ambience and cuisine type
- Arranged interviews for Director of Finance based on top applicants
- Researched Mayo Clinic Board of trustees members and created excel spreadsheet with individual details, title, credential, history, accomplishments, etc
- Pull and update registration and attendance reports for education related webinars, meetings, and other offerings
- Reserve spaces in various states for events, meetings and multipurpose use
- Update and add contacts in CRM database
- Completes expense reports for 5 individuals
- Manages timecards for executives
- Applies expertise to perform variety of non-clinical administrative support tasks including scheduling, coordination, and follow-up tasks for meetings, events, and professional travel; managing of calendars; preparing documents and presentation materials; processing invoices and reimbursements; composing and/or transcribing correspondence/documents; supporting departmental projects/activities; creating and maintaining web sites, web pages, databases, spreadsheets
- Exhibits initiative, proficiency, and adaptability to optimize time of those supported
- Strong organizational, communication,and interpersonal skills; commitment to quality and excellence in service; confidentiality; and professionalism are important components of role
- Demonstrates proficient use of computer hardware and software, telecommunication, and other office equipment and ability to navigate multiple systems simultaneously
- Is accountable for ensuring accuracy and completeness through attention to detail.
- Increase productivity with implementation of digital tools for document management and collaboration.
Mayo Clinic
Call Center Representative
11.2022 - 08.2023
Job overview
- Implemented new workflow for more efficient message translation to care teams
- Top representative with highest call volume
- Called patients' pharmacies to assist in expediting medication refill being processed
- Escalated concerns and complaints to appropriate team
- Outbound follow-up phone calls after resolution
- Faxed pertinent medical records
- Aided nurse teams in making outbound calls to outside facilities
- Efficiently and effectively managed heavy volume of incoming telephone calls
- Sorted and directed calls to appropriate individuals
- Served as informational representative of clinical departments/divisions
- Met metrics as set forth within department to ensure 100% answer rate
- Provided individualized care, which encouraged patient's ability to maintain or attain highest practical physical, mental, and psychosocial well-being
- Assisted with obtaining, requesting, and maintaining patient records, and loading referrals in EMR
- Attended to patient's needs, aiming for one call resolution
- Managed department's email inbox, inbound faxes, and patient portal messages as assigned by supervisor
- Fostered positive and professional procedural environment by interacting with all people in considerate, helpful, and courteous manner and by participating as a team member
- Performed other duties and tasks as assigned.
Forever Bridal
Manager
07.2021 - 11.2022
Job overview
- Produced highest sales volume for company (10 dresses weekly)
- Managed social media pages including Instagram, Facebook, and TikTok
- Followed up with clients after wedding date to express genuine interest in how their special day went
- Generated 200 followers and traffic by posting engaging and creative content
- Curated inviting retail experience for clients in comfortable, professional environment
- Performed daily tasks including greeting customers, answering phones, responding to customer inquiries, scheduling appointments
- Executed monthly inventory
- Created and scheduled all boutique events including trunk shows, and wedding industry events
- Processed hundreds of orders
- Achieved sales and profitability goals
- Resolved any customer service issues in timely, professional manner.
Forever Bridal
Bridal Stylist
07.2021 - 11.2022
Job overview
- Assisted hundreds of brides in finding their dream dress in their price range
- Created memorable experiences brides their families providing attentive service throughout entire selection process.
- Performed accurate measurements for custom orders
- Attended all dress fittings and helped seamstress/alterations specialist complete pinning and further adjustments
- Fixed and replaced 20 zippers on floor gowns
- Sewed dozens of buttons and mended damaged parts of fabric on dresses
- Recommend bridal gowns based on each customer's body type and personal taste
- Informed customers about range of styles, colors and silhouettes
- Styled bridal looks with jewelry, veils, gloves and headpieces
- Helped brides try on dresses and accessories
- Took measurements and arranged alterations on dresses, as needed
- Provided accurate information about gowns, like pricing and materials
- Scheduled dress fittings with clients
- Coordinated delivery, pick-up and return of dresses
- Participated in bridal expos to promote store and wedding dresses to potential customers
- Steamed gowns before final pickup
- Maximized showroom space utilization by creating visually appealing displays that highlighted seasonal trends in the industry.
Mayo Clinic
Medical Administrative Assistant
03.2019 - 07.2021
Job overview
- Served as department call center
- Provided support and calendar management for 5 or more providers
- Coordinated complex surgeries and all related appointments
- Requested and delivered patient medical records via fax
- Mailed out patient appointments guides and instructions
- Arranged travel for medical staff trips
- Made outbound calls as necessary to patients, laboratories, health facilities, and pharmacies
- Took lead on projects for physicians
- Designed custom photo frame that displayed all past and present residents of ENT department including brass name placards
- Hired as youngest medical administrative assistant in department's 25 years of history
- Reviewed and distributed physician mail
- Applied expertise to perform variety of clinical and non-clinical administrative support tasks
- Supported health care providers by anticipating and responding to provider and patient needs and requests of health care team and serves as direct contact and resource to patients
- Exhibited initiative, proficiency, and adaptability to optimize time of those supported
- Accountable for ensuring accuracy and completeness through attention to detail; accuracy and thoroughness in all patient-related activities
Mayo Clinic
Desk Operations Specialist
01.2018 - 03.2019
Job overview
- Facilitated patient visits and supports health care provider by anticipating and responding to patient needs and requests of health care team
- Escorted patients to exam rooms and assisted in providing gowns to change into
- Collected vitals (temperature, height, weight, blood pressure) of 40-50 patients daily
- Checked in about 100 patients daily for appointments at front desk
- Printed and prepared DAR reports in preparation for next week's schedule
- Allowed care providers to focus on patient care by coordinating details of patient visits, which can include: coordinating complex appointment schedules and daily activities of care providers in multi-specialty medical practice, preparing patients, completing pre-examination record information, managing flow of patient materials
- Obtained/ verified patient demographics, medical insurance information, and properly advised patients of scheduling delays or changes to appropriate individuals
- Scheduled and rescheduled tests/ consults requested from various venues of communication
- Performed related administrative duties such as processing ABN forms, insurance verification, as well as processed patient appointment communications and related materials
- Able to navigate through multiple electronic applications and devices, medical equipment, examples include iPad/tablets, Text Reminder Notifications, and assisting patients in using Kiosks
- Adjusted work schedules in response to department or clinical needs.
Education
Northern Arizona UniversityFlagstaff, AZ
Some college from Nursing
05.2017
Skills
- Administrative Experience
- Executive Schedule Management
- Calendar management
- Accounting
- Social media knowledge
- Customer Service
- Travel Arrangement Coordination
- Meticulous attention to detail
- Insurance Verification
- Medical Records
- Medical Scheduling
- EMR Systems
- Patient Care
- Clerical Experience
- Medical Office Experience
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Career advancementWork from home optionPaid time off401k matchPersonal development programsWork-life balanceFlexible work hoursHealthcare benefitsInterests
Traveling
Time in nature
Timeline
Executive Administrative Assistant
Mayo Clinic
08.2023 - Current
Call Center Representative
Mayo Clinic
11.2022 - 08.2023
Manager
Forever Bridal
07.2021 - 11.2022
Bridal Stylist
Forever Bridal
07.2021 - 11.2022
Medical Administrative Assistant
Mayo Clinic
03.2019 - 07.2021
Desk Operations Specialist
Mayo Clinic
01.2018 - 03.2019
Northern Arizona University
Some college from Nursing