Lauren Slattery
Fitchburg,MA
Summary
Animal-loving Pet Stylist with 15 years of experience caring for dogs of every variety and breed. Passionate and detailed practitioner with proven success at building loyal clientele for full-service pet salon. Dedicated to cultivating strong and lasting relationships with customers and with beloved four-legged clients while meeting employer's business goals.
Overview
12
12
years of professional experience
Work History
Pet Stylist
FetchIt
Bedford, MA
04.2020 - Current
- Greeted customers upon arrival, while providing a safe and secure environment for pets.
- Maintained records of services provided to clients and their pets.
- Assisted in the selection of pet care products based on customer needs.
- Scheduled appointments with clientele for grooming services.
- Educated owners on proper maintenance of their pet's coat between professional groomings.
- Monitored animal behavior closely during grooming sessions to reduce stress levels.
- Complete 5-8 dogs daily
Pet Stylist/Customer Service
Petco Animal Supplies Stores Inc.
Leominster , MA
01.2018 - 04.2020
- Greeted customers upon arrival, while providing a safe and secure environment for pets.
- Maintained records of services provided to clients and their pets.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
Customer Service
Pet Supplies Plus
Lunenburg , MA
03.2016 - 01.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
Cashier
Pets Mart
Milbury , MA
09.2012 - 03.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Lunenburg Highschool
Lunenburg, MA05-2008
Skills
- Payment Handling
- Customer Service
- Professionalism
- Time Management
- Multitasking
- Teamwork and Collaboration
Timeline
Pet Stylist
FetchIt
04.2020 - Current
Pet Stylist/Customer Service
Petco Animal Supplies Stores Inc.
01.2018 - 04.2020
Customer Service
Pet Supplies Plus
03.2016 - 01.2018
Cashier
Pets Mart
09.2012 - 03.2016
High School Diploma -
Lunenburg Highschool