Lauren Smart

• Completed data entry and filing to keep records updated for easy retrieval.
• Scheduled, coordinated and confirmed appointments and meetings.
• Answered a high-volume of calls on a multi-line phone system and transferred callers to appropriate department or staff member.
• Maintained an organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

• Helped promote the academic, social and mental development of children aged 9 through full-time care
• Developed games and activities using arts and crafts to support learning and verbal skills.
• Implemented daily routine to maintain structure and stability
• Met with parents about daily activities, positive developments, and issues.
• Developed intermediate language abilities in French through immersive conversation and school

• Partook in the founding of North Carolina's first-ever coalition advocating for children's' right to a sound and basic education (Every Child NC)
• Provided administrative and clerical support to the Senior Policy Advocate by summarizing meeting notes, producing and distributing coalition calendars and processing outgoing mail
• Assisted in legislative research and policy analysis
• Identified and prioritized key policy issues and stakeholders

• Played role in daily record keeping; received and processed billing information
• Maintained telecommunication and security services
• Assisted with event registration and setup procedures
• Utilized critical-thinking and problem solving skills to meet the varying needs and requests of guests
• Took and relayed messages for administrative staff members
• Established and maintained good communications with personnel and clientele.