Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Lauren Smaxwell

Wilmington,NC

Summary

I bring a wealth of customer service experience in various professional settings. My adeptness at reception duties and answering phones ensures that clients and customers receive prompt and courteous assistance. As a seasoned customer service professional, I have honed my skills in managing inquiries, resolving issues, and ensuring satisfaction across multiple industries, including retail and hospitality. My ability to handle high-pressure environments with grace and professionalism stands out, making me an invaluable asset to any team. Passionate about driving innovation in customer relations and committed to delivering exceptional service through effective communication.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Fresh Foods Clerk

Harris Teeter
02.2024 - Current
  • Provide exceptional customer service, offering expert product knowledge and personalized recommendations to enhance shopping experience.
  • Collaborate with team to streamline operations, enhancing service efficiency.
  • Implement safety protocols, ensuring compliance and a secure shopping environment.
  • Meticulously organize and display fresh food products.
  • Implement efficient stock rotation practices to minimize waste and maintain product quality.

General Manager/Chef

The London Bridge Pub
09.2018 - 08.2021
  • Analyzed operational inefficiencies, implementing data-driven solutions that significantly boosted productivity and profitability.
  • Implemented strategic staffing and scheduling practices, optimizing operations and substantially improving overall service quality.
  • Built and maintained strong vendor relationships.

Executive Sous Chef

North Ridge Country Club
05.2016 - 08.2018
  • Spearheaded menu creation with Executive Chef.
  • Streamlined operations for 40+ staff across 4 kitchens.
  • Boosted customer satisfaction via service improvements.

Event Chef and Server

Mitchell's Catering & Events
03.2014 - 05.2016
  • Led event operations, enhancing client retention.
  • Streamlined offsite catering processes for efficiency.
  • Fostered strong client relationships through partnership.

Executive Sous Chef

Oro
04.2013 - 03.2014
  • Led efficient kitchen operations, standardized procedures.
  • Implemented data-driven approach to cost management, meeting budget targets.
  • Fostered vendor and staff relationships, promoting cohesive work environment.

Restaurant Consultant

02.2012 - 02.2013
  • Pioneered customer-centric menu enhancements, driving increased patron loyalty.
  • Expedited kitchen workflow, shaving 12 minutes off meal prep.
  • Orchestrated staff collaboration, raising service standards and guest ratings.

Executive Chef

The Pit
06.2008 - 01.2012
  • Led customer service initiatives, boosting satisfaction.
  • Managed a team of 60, fostering a collaborative environment.
  • Introduced a new inventory system, optimizing resource usage.
  • Successfully increased profit margins and transformed the profit and loss statement from negative to positive within a four-month period.

Education

Medical Billing and Coding Program - Medical Terminology, Anatomy and Physiology, Pharmacology, and Medical Billing

Fayetteville Technical Community College
04.2025

Associate’s degree - Culinary Arts

Johnson and Wales University
Charleston, SC
12.2002

High School Diploma -

Ravenscroft
Raleigh, NC
06.1999

Skills

  • Microsoft Office Suite
  • Microsoft Word
  • Microsoft Excel
  • Customer Service
  • Customer Relations
  • Scheduling
  • Communication
  • Problem Solving
  • Complaint Handling
  • Medical Terminology
  • Customer service
  • Medical coding
  • Anatomy terminology

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of [Number] staff members.
  • Resolved product issue through consumer testing.

Certification

Certified Professional Coder (CPC), American Academy of Professional Coders

Timeline

Fresh Foods Clerk

Harris Teeter
02.2024 - Current

General Manager/Chef

The London Bridge Pub
09.2018 - 08.2021

Executive Sous Chef

North Ridge Country Club
05.2016 - 08.2018

Event Chef and Server

Mitchell's Catering & Events
03.2014 - 05.2016

Executive Sous Chef

Oro
04.2013 - 03.2014

Restaurant Consultant

02.2012 - 02.2013

Executive Chef

The Pit
06.2008 - 01.2012

Associate’s degree - Culinary Arts

Johnson and Wales University

High School Diploma -

Ravenscroft

Medical Billing and Coding Program - Medical Terminology, Anatomy and Physiology, Pharmacology, and Medical Billing

Fayetteville Technical Community College