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Lauren Smith
Customer Service Specialist
Orlando,FL
Summary
10 years of experience providing exemplary customer service through well-rounded cross-training & multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, adaptive methods, and promoting excellence in customer interactions.
Overview
2
2
years of post-secondary education
10
10
years of professional experience
Work History
Customer Service Specialist
Massey Services
Longwood, FL
10.2019 - Current
- Took on the majority of newly acquired business. This included white-gloving, training & facilitating business relations with new customers.
- Offered pre-existing & new customers first-rate customer service to maximize satisfaction and business success.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
- Restructured routing & organized back-up for in-field teams.
- Answered an average of 100 of emails & calls per day, addressing customer inquiries, solving problems and providing product information.
- Scheduled jobs for a large number of builders with diverse needs, portals, & methods of business function.
Guest Service Representative
Target
Altamonte Springs, FL
03.2015 - 10.2019
- Trained team members in techniques necessary to complete job tasks.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Stocked, priced, and maintained merchandise & store organization / cleanliness.
- Volunteered for extra shifts during holidays, overnight floor-sets, and other busy periods to alleviate staffing shortages.
- Used product knowledge, organization and customer relations skills to drive substantial sales increases.
- Was one of two employees, including all management, who was trained in RFID ticket generation. Had the most accurate back-room inventory in the store.
Sales Associate / Guest Interaction
Universal Orlando
Orlando, FL
04.2011 - 03.2015
- Maintained stock & efficiently managed wait-times in an extremely high-traffic location.
- Worked in The Wizarding World of Harry Potter, held to the highest standards in the park. Provided exceptional customer service, in-depth product knowledge to include theming, and made life-time memories for guests.
- Adhered to basic scripts while utilizing strategic improvisation during interactions with guests.
- Delivered information to guests on available services, special attractions and general facility layout and accommodations.
- Conducted interviews with media professionals, bloggers, and online personalities to promote The Wizarding World.
- Worked flexible hours; night, weekend, event and holiday shifts.
Education
Associate of Science - Paralegal Studies
Seminole State College of Florida
Sanford, FL 09.2019 - Current
Skills
Data management
Analytical skills
Verbal and written communication
Office administration
Customer relations
Detail-oriented
Scheduling proficiency
Interests
Learning
Traveling
Exploring
Timeline
Customer Service Specialist
Massey Services
10.2019 - Current
Associate of Science - Paralegal Studies
Seminole State College of Florida
09.2019 - Current
Guest Service Representative
Target
03.2015 - 10.2019
Sales Associate / Guest Interaction
Universal Orlando
04.2011 - 03.2015