Lauren Smith
Forest Grove,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to problem solve and think outside of the box. Highly proficient at following guidelines and ensuring accuracy.
Overview
10
10
years of professional experience
Work History
Imaging Services Representative
Kaiser Permanente
Hillsboro, OR
11.2021 - Current
- Responsible for tasks covering Imaging Services Reg-l Appointing Call Center operations, to include answering the Imaging services appointing line & calling out to schedule all Imaging Services orders, including: MRI, Bone Density, Ultrasound, CT, PET CT, EEG, Nuclear Medicine, Fluoroscopy, Diagnostic & screening Mammograms, & possibly other assigned duties
- The schedulers must meet quality & service standards, scheduling accurately, ordering cabs & interpreters as needed, providing cost share info upon request & providing an exceptional level of customer service on every call.
- Schedulers handle roughly 50 calls per day.
- Communicate with other members of the health care team to meet needs of patients
- On regular basis, cooperates with other staff members both with in & outside department in accomplishment of own job duties, as well as assisting others in accomplishing theirs; serves as team player & role model for other employees in organization always exhibiting traits of courtesy, caring, helpfulness & respect; conducts oneself in service-oriented manner that is attentive, pleasant, cooperative, sensitive, respectful & kind when dealing w/members, visitors, public & employees
- Performs other duties & accepts responsibility as assigned within scope of duties, including & not limited to: answers telephone calls; ascertains caller's needs & assists them accordingly; obtains & records pertinent info
- Operates office equipment: computer, calculator, copier, telephone, etc
- Maintains equipment & supplies in clean, orderly, & useable condition; reports malfunctions/needs to Lead Technician, Biomet &/or Sup-v for appropriate action.
Sleep Lab Assistant
Kaiser Permanente
Hillsboro, OR
10.2018 - 10.2021
- Answering urgent needs multiline phone system
- Directing patient urgent needs to correct recipient
- Increased customer satisfaction by resolving issues.
- Dispensing CPAP supplies to patients in person and through mail
- Discussing member benefits and costs of CPAP equipment and supplies
- Manage parts message ordering system
- Scheduling patients for follow up appointments, and CPAP setup appointments
- Assist patients with needs at walk-in location
- Provide support to sleep Specialist by managing home sleep study equipment
- Prepare paperwork and equipment for DME and home sleep study classes
- Calling/Scheduling pt.’s for home sleep study retests
- Downloading, initial analyzing, and processing home sleep studies upon their return
- Cleaning and prepping returned home sleep study equipment
- Navigating through EPIC and documenting appropriate encounters and addendums
- Assist with supply ordering, equipment inventory, and office supplies
- Assist in tracking equipment and repairs
- Training new employees as needed
- Checking pt.’s in appoints, process paperwork, schedule pt
- Appointments, filing, copying, etc
Head Teacher
Learning Years Day School
Hillsboro, OR
12.2017 - 10.2018
- Facilitate care and activities for infants and children ages 6 weeks to 11 years
- Develop lesson plans
- Facilitating lesson plans
- Consulted with parents to build and maintain positive support networks and support continuing education strategies
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance
- Promoted sensory development by providing access to different textures
- Planning special events and holiday celebrations
- Lead classroom of 15-20
- Oversee assistant classroom teachers
- Maintain daily learning schedule
- Conduct progress reports
- Facilitate art projects
- Serve lunch and snacks
- Close facility at night
Afternoon Teacher
Learning Years Day School
Hillsboro, OR
06.2016 - 09.2016
- Facilitate care and activities for infants and children ages 6 weeks to 11 years
- Close down facility at night
- Organized and supervised games and recreational activities to promote physical, mental, and social development in children
- Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts
- Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior
- Prepared food and served meals and refreshments to 12 children
Receptionist
LA Fitness
Tualatin, OR
04.2015 - 05.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered roughly 50 calls per day while greeting customers.
Medication Aide/Caregiver
The Summit Assisted Living
, OR
04.2014 - 01.2015
- Maintain accurate records of medications and treatments administered or omitted
- Report and record changes in resident condition, incidents, and accidents
- Properly store medications and equipment
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Administered prescribed drugs to high-volume patient caseload.
- Coordinator medication schedules for 35 patients during any given shift.
- Increased medication and medical terminology knowledge through research and continuing education
Receptionist
Curtis Trailers
Beaverton, OR
03.2010 - 01.2014
- General administrative and clerical support
- Accounts receivable and accounts payable
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
Education
MBA - Business Administration, Remote
Purdue University Global
Remote05.2022
Bachelor of Science - Psychology
Portland State University
Portland, OR06.2017
High School Diploma -
Liberty High School
Hillsboro, OR06.2011
Skills
- Organizational Skills
- Event Planning
- Electronic Medical Records Systems
- Multi-line Phone Systems
- Patient Care
- Insurance Verification
- Medical Scheduling
- Microsoft Office; Excel, Word, Outlook, PowerPoint
- Data Entry and Maintenance
- Customer Account Management
- Progress Reporting
- Hardware and Software Updates
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Imaging Services Representative
Kaiser Permanente
11.2021 - Current
Sleep Lab Assistant
Kaiser Permanente
10.2018 - 10.2021
Head Teacher
Learning Years Day School
12.2017 - 10.2018
Afternoon Teacher
Learning Years Day School
06.2016 - 09.2016
Receptionist
LA Fitness
04.2015 - 05.2016
Medication Aide/Caregiver
The Summit Assisted Living
04.2014 - 01.2015
Receptionist
Curtis Trailers
03.2010 - 01.2014
MBA - Business Administration, Remote
Purdue University Global
Bachelor of Science - Psychology
Portland State University
High School Diploma -
Liberty High School
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