Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Volunteer
Lauren Smith

Lauren Smith

Cross Plains,TN

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

15
15
years of professional experience

Work History

General Manager

Terry's Market
Cross Plains , TN
07.2018 - Current
  • Prepared annual budgets with controls to prevent overages.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Managed budget implementations, employee evaluations and contract details.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Identified trends in customer marketplaces to develop valuable solutions.

Combat Medic (68W)

US Army
Ft Campbell , KY
02.2008 - 03.2013
  • Worked as crisis team member and clearly communicated with other health care members to best care for patients with diverse military wounds.
  • Perfected careful handling, lifting and moving of patients from point of incident to stretcher, ambulance or helicopter.
  • Recognized and treated medical conditions with proven techniques, equipment and knowledge of medical and military protocols.
  • Acted as team leader and took responsibility for scene and unit management to maximize integrated support of patients.
  • Demonstrated knowledge of pharmacological agents and safely administered medications in stressful field settings.
  • Assessed needs and conditions of assigned patients and gathered critical patient health information.
  • Developed and deployed triage skills and delivered optimal emergency care in combat environments.
  • Completed patient care reports and checklists of daily duties per established military practices, guidelines and regulations.
  • Conducted end-of-shift cleaning, sanitation and resupply of equipment to promote organized, sanitary workstation.
  • Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
  • Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
  • Placed patients on backboards or stretchers to safely load into ambulance.
  • Administered first aid treatment or life support care to sick or injured persons in pre-hospital settings.
  • Inspected equipment and resolved deficiencies prior to in-service operations.
  • Interpreted limited histories and used physical examinations to identify potential underlying critical issues.
  • Operated electrocardiograms (EKGs), external defibrillators or bag valve mask resuscitators in advanced life support environments.
  • Administered first aid treatment or life support care to sick or injured persons in prehospital settings.
  • Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
  • Contacted medical facilities or departments to schedule patients for tests or admission.

Sales Associate

The Home Depot Inc
Garden Grove, CA
01.2002 - 01.2008
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Processed product returns and assisted customers with other selections.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Recommended accessories and complementary purchases to boost revenue.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

Bachelor Of Science - Psychology of Addiction

Purdue University
West Lafayette, IN
03.2023

Skills

  • Sales Promotion
  • Department Oversight
  • Problem Anticipation and Resolution
  • Sales Tracking
  • Focus and Follow-Through
  • Performance Monitoring and Evaluation
  • Administrative Management
  • Originality and Creativity
  • Supplier Monitoring
  • Human Resources Oversight
  • Hiring and Onboarding
  • Program Optimization
  • Business Leadership
  • Sales Team Development
  • Mathematical Calculation and Reasoning
  • Performance Improvement
  • Supervision and Training
  • Profit and Loss Control
  • Removing Damaged Materials
  • OSHA Requirements
  • Cross-Functional Team Management
  • Strategic Vision
  • Maximizing Profitability
  • Operational Efficiency and Safety
  • Government Rules and Regulations
  • Heavy Labor
  • Guest Satisfaction
  • Inventory Tracking and Management
  • Special Promotions Planning
  • Managing Laborers
  • Needs Assessment
  • Customer Relations
  • Restaurant Operations Management
  • Administering Payroll
  • Morale Improvements
  • Motivational Leadership
  • Recognition Programs
  • Interviewing and Prescreening
  • Cash Register Operations
  • Payroll Administration and Timekeeping
  • Logistics

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 13 staff members.

Timeline

General Manager

Terry's Market
07.2018 - Current

Combat Medic (68W)

US Army
02.2008 - 03.2013

Sales Associate

The Home Depot Inc
01.2002 - 01.2008

Bachelor Of Science - Psychology of Addiction

Purdue University

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Lauren Smith