Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Hi, I’m

Lauren Smith

Frisco,TX
Lauren Smith

Summary

Over 15 years of experience with behavior change, team management and leadership development. Background includes team coaching, 1:1 coaching, training program creation, company culture enhancement and strategic planning. Experience with coaching programs using AI and adapting curriculum to e-learning platforms while also considering user experience. Proficient in ICF coach competencies. Engaging communication skills both and written. Skilled in leading teams through reorganization shifts and leadership transitions.

Overview

15
years of professional experience
1
Certification

Work History

Mettacool
Denver, CO

Coach & Talent Team Manager
01.2022 - Current

Job overview

  • Oversee global team of 50 by onboarding, training, engagement pairing, and providing role-specific feedback
  • Attend weekly leadership team meetings, conduct monthly coach/facilitator meetings, design and implement peer coaching programs, verify invoices, conduct performance reviews for both facilitators and coaches
  • Support Customer Success Team in leading participant engagement efforts and implementing learnings from post-program focus groups
  • Review feedback from surveys and implemented findings to improve SOPs
  • Participate on program creation committee to design evidenced-based, research-heavy, coaching-focused program for specific POC audiences
  • Work with Co-CEOs to create strategic business plans for company's coaching framework
  • Collaborate with CSM team to communicate coaching process and structure to clients throughout program's tenure
  • Create and design rubrics to interview and evaluate coaches and facilitators.

Good Company, LLC
Frisco, TX

Coach
09.2019 - Current

Job overview

  • Provide virtual and in-person coaching services to individuals and small businesses.
  • Design and lead custom leadership development training programs to transform company culture.
  • Create workshops focused on supporting companies' ability to embody Growth Mindset both strategically and in day-to-day actions.
  • Developed and executed performance management programs to increase employee engagement and productivity.

Virgin Pulse
Providence, RI

Guide Team Manager
04.2021 - 01.2022

Job overview

  • Managed 14 team members through 1:1 professional development including increasing MI, time management, and system knowledge skills to support positive member experience.
  • Supported the Learning & Development team in creating training sessions covering coaching skills for non-coach team members.
  • Served as Mentoring & Professional Development Co-Chair for the first POC Community Resource Group.
  • Worked jointly with Coach Team Strategic Managers to create leadership development training for all Live Service Department Leadership staff.

Noom, Inc
New York, NY

Coach Team Lead
04.2018 - 04.2021

Job overview

  • Led team of 15 coaches by using MI and SMART goals to increase coaches performance in setting and achieving career goals.
  • Mentored and trained coaches in Noom’s culture over their first 90 days.
  • Created courses as Subject Matter Expert for various coach competencies.
  • Served as Coach Communication Task Force team member and Leadership Development trained.
  • Coached over 500 clients by developing health goals and action plans through text based coaching.

Navy Federal CU
Pensacola, FL

Processor/Closer
07.2015 - 03.2018

Job overview

  • Reviewed and verified loan applications and closing documentation
  • Approved funding and sent wires to complete home purchases.

Big Buddy Program
Baton Rouge, LA

Program Operations Director
04.2012 - 06.2015

Job overview

  • Managed six after-school programs by overseeing day-to-day operations including transportation services, attendance tracking, and program structure implementation
  • Spearheaded interviewing and onboarding process for over 50 employees/contractors
  • Supervised 5 managers and directly administered program budget of $500,000
  • Led fundraising events and assisted with mentor/volunteer recruitment.

Youth Villages
Dallas, TX

Transitional Living Specialist Lead
07.2008 - 03.2012

Job overview

  • Conducted family therapy sessions 3 times weekly.
  • Empowered clients to build life skills (education, employment, money management, & health care) and become independent.
  • Cultivated and maintained relationships with community members to facilitate outreach activities.
  • Facilitated communication between clients and other service providers.

Education

Auburn University
Auburn

Master of Education from Community Agency Counseling
05.2008

University Overview

Clark Atlanta University
Atlanta, GA

Bachelor of Arts from Psychology
05.2006

University Overview

Skills

  • Coaching
  • Project Management
  • Sta Development
  • Motivational Interviewing
  • Public Speaking
  • Complex Problem-Solving
  • Program management
  • Strategic planning
  • Leadership development
  • Content design
  • Program design

Affiliations

Affiliations
Alpha Kappa Alpha Sorority Inc. CAU Alumni Association Auburn Univ. Alumni Association National Board-Certified Counselor, Retired Diabetes Prevention Program Lifestyle Coach Board Certified Coach National Board-Certified Health & Wellness Coach International Coach Federation Member

Certification

National Board Certified - Health & Wellness Coach


Center for Credentialing & Education - Board Certified Coach


Certified DPP - Diabetes Prevention Program

Timeline

Coach & Talent Team Manager
Mettacool
01.2022 - Current
Guide Team Manager
Virgin Pulse
04.2021 - 01.2022
Coach
Good Company, LLC
09.2019 - Current
Coach Team Lead
Noom, Inc
04.2018 - 04.2021
Processor/Closer
Navy Federal CU
07.2015 - 03.2018
Program Operations Director
Big Buddy Program
04.2012 - 06.2015
Transitional Living Specialist Lead
Youth Villages
07.2008 - 03.2012
Auburn University
Master of Education from Community Agency Counseling
Clark Atlanta University
Bachelor of Arts from Psychology

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