Lauren Smith
Brookings,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude, highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Substitute (Secretarial)
Del Norte Unified School District
09.2022 - Current
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Contributed to positive work environment by providing support to colleagues when needed in various tasks or projects.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system to keep records current.
Executive Director
Bayside Terrace Assisted Living & Memory Care
10.2020 - 06.2021
- Increased organizational efficiency by streamlining processes and implementing new systems.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Managed financial, operational and human resources to optimize business performance.
- Established and maintained strong relationships with residents and their families, employees, vendors, and case workers.
- Represented organization at industry conferences and events.
- Collaborated with home office, accounting and other professional teams to review and maintain compliance with regulations.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Reduced overhead costs through careful budget management and resource allocation.
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
Business Office Manager
Bayside Terrace Assisted Living And Memory Care
02.2018 - 10.2020
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
- Raised employee retention rates with effective hiring processes, ensuring alignment between candidate qualifications and job requirements.
- Safeguarded sensitive company information by establishing comprehensive data security protocols that complied with industry best practices.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Maximized cash flow through optimal billing and collection processes.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Interim Memory Care Administrator
Bayside Terrace Assisted Living & Memory Care
01.2018 - 09.2018
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Developed comprehensive training programs for new hires, ensuring they were equipped with the necessary skills to succeed in their roles.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
- Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Coordinated with human resources department to handle payroll and personnel databases.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
Resident Care Coordinator
Bayside Terrace Assisted Living & Memory Care
07.2016 - 02.2018
- Enhanced resident well-being by implementing personalized care plans and coordinating with multidisciplinary teams.
- Ensured compliance with regulatory requirements by maintaining accurate records and conducting regular audits.
- Increased resident satisfaction by addressing concerns promptly and fostering a positive living environment.
- Collaborated with healthcare providers to develop individualized care plans, optimizing residents' quality of life.
- Facilitated communication among team members, fostering a collaborative work environment for optimal resident support.
- Provided ongoing staff training to maintain high standards of care and ensure adherence to best practices.
- Conducted assessments to identify residents' needs, ensuring appropriate placement within the facility's programs and services.
- Managed scheduling, staffing, and budgeting effectively to optimize resource allocation across resident care activities.
- Advocated for residents' rights, promoting dignity and respect throughout interactions between staff members and residents.
- Promoted family engagement through regular updates on resident progress and involvement in care planning decisions.
- Developed strong relationships with local healthcare providers, enhancing access to specialized services for residents as needed.
- Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
- Tracked changes in residents' conditions closely using various assessment tools to update care plans accordingly.
- Liaised with interdisciplinary teams such as nursing, therapy, nutritionists, social workers during case conferences discussing any adjustments needed for appropriate patient-centered care delivery.
- Proactively addressed any potential conflicts among staff members or between staff and residents, fostering a positive work environment conducive to quality care.
- Created staff and care schedules for meals, events, bathing, medication distribution and visiting hours.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Medication Technician/Caregiver
Bayside Terrace Assisted Living & Memory Care
09.2015 - 07.2016
- Improved medication administration accuracy by meticulously following physician orders and verifying patient information.
- Enhanced patient safety through diligent monitoring for adverse drug reactions and promptly reporting concerns to nursing staff.
- Maintained up-to-date knowledge of medication protocols, resulting in efficient dispensing and accurate documentation.
- Streamlined medication storage and inventory processes, ensuring timely reordering and minimizing waste.
- Demonstrated exceptional attention to detail when preparing medication dosages, leading to increased patient satisfaction scores.
- Assisted in training new Medication Technicians on best practices and company policies, fostering a culture of continuous learning.
- Expedited the medication pass process without compromising accuracy through effective time management techniques.
- Maintained thorough electronic records of all administered medications, adhering to HIPAA regulations and facility guidelines.
- Contributed to positive patient outcomes by closely monitoring vital signs during administration of high-risk medications.
- Promoted a supportive environment for patients experiencing side effects or difficulties with medications, offering empathy and guidance where appropriate.
- Ensured proper disposal of expired or unused medications according to state regulations and facility procedures, maintaining a safe work environment.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Reordered medication to maintain adequate supply.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Monitored medication storage area to maintain medication security and control.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Turned and repositioned patients to prevent bedsores.
- Assisted in maintaining conducive environment for residents by adhering to infection control policies.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
- Documented detailed daily reports on each client's progress, informing adjustments in care plans when necessary.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
Education
High School Diploma -
Harding Learning Center
Coos BaySkills
- Community Engagement
- Staff Management
- Human Resources
- Operations Management
- Marketing
- Resident satisfaction
- Compliance and regulations
- Organizational Skills
- Written Communication
- Analytical and Critical Thinker
- Time management abilities
- Relationship and Team Building
- Administrative Support
- Employee Onboarding
- Scheduling and Coordinating
- Team Leadership
- MS Office
- Computer Skills
- Staff Training
- Performance Evaluation
- Office Administration
- Training and coaching
- Expense Tracking
- Payroll and budgeting
- Onboarding and Orientation
Certification
ALF/RCF Administrator License
Timeline
Substitute (Secretarial)
Del Norte Unified School District
09.2022 - Current
Executive Director
Bayside Terrace Assisted Living & Memory Care
10.2020 - 06.2021
Business Office Manager
Bayside Terrace Assisted Living And Memory Care
02.2018 - 10.2020
Interim Memory Care Administrator
Bayside Terrace Assisted Living & Memory Care
01.2018 - 09.2018
Resident Care Coordinator
Bayside Terrace Assisted Living & Memory Care
07.2016 - 02.2018
Medication Technician/Caregiver
Bayside Terrace Assisted Living & Memory Care
09.2015 - 07.2016
High School Diploma -
Harding Learning Center
ALF/RCF Administrator License
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