Lauren Smith
Elkhart,IN
Summary
Experienced and dedicated administrative professional with a focus on delivering exceptional results. Excellent communication, planning, and prioritization skills demonstrated throughout career. Proficient in drafting reports and business correspondence, managing mail, and updating tracking spreadsheets for efficient and accurate documentation. Exceptional leadership abilities specializing in streamlining workflow to optimize personnel strengths, resulting in improved productivity and overall success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Supervisor
City Of Lawton
11.2022 - 07.2024
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Standardized office structures and processes to promote collaboration and increased performance.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Created, prepared, and delivered reports to various departments.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Delivered performance reviews to recommend additional training or advancements.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Updated reports, managed accounts, and generated reports for company database.
- Worked on inventory and supply use procedures to enhance efficient and economical use of equipment and supplies.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Completed bi-weekly payroll for 11 employees.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Front of House Manager
Backporch Drafthouse
04.2022 - 10.2022
- Manage, lead and inspire staff members to not only reach their goals but to strive For excellence
- Assist staff members in practicing top tier customer service to not only external customers but also internal
- Assist staff members with customer complaints both in person and over the phone
- Equip staff members with tools necessary for success in reaching goals set forth by the company and upper management
- Meet and uphold ethics, goals and expectations to lead by example
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
Assistant general manager
Blake's BBQ
06.2019 - 03.2020
- Manage employees and daily requirements, balance cash drawer, maintain staff numbers for each shift, maintain stock, assist employees in customer disputes.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Mentored and motivated team members to achieve challenging business goals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Handled cash accurately and prepared deposits.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
HTS/MAT
Reach out inc
09.2018 - 06.2019
- Obtain proper licensing for field
- Assist developmentally disabled adults in daily living activities
- Maintain all delegations documents per state requirements.
Promotional Specialist
Chickasaw Nation Industries
04.2017 - 08.2018
- Manage, plan and fulfill marketing and promotional events
- Obtain and retail legal information per the state and gaming commission
- Ensure customer satisfaction by phone, in person and through email.
Saf specialist
American Red Cross
05.2015 - 04.2017
- Create, verify and deliver emergency communications messages to service members to advice and assist in emergency leave
- Obtain and retain legal information per the is military
- Assist families of service members during difficult emotional times.
Csr
City national bank and trust of Oklahoma
11.2013 - 05.2015
- Answer multiple phone lines to assist callers with banking inquiries
- Obtain and verify personal information to ensure security of their accounts
- Assist other employees with escalated callers before reaching management.
CSR/Sales
Braum's Ice Cream and Dairy Stores
04.2007 - 05.2011
- Create and fulfill orders by patrons, assist customers with any questions
- Cash handling, maintaining order for stock.
Education
High School Diploma -
Haileyville High School
Haileyville, OKSkills
- Cash and account management
- Critical thinker
- Microsoft Office (6 years)
- Microsoft Word (9 years)
- Microsoft Powerpoint (6 years)
- Answering Phones (5 years)
- Customer Service (10 years)
- Cash Handling (5 years)
- Multi-line Phone Systems
- Developmental Disabilities Experience
- Management
- Microsoft Outlook
- Data Entry
- Computer Skills
- 10 Key Data Entry
- Front Desk
- Home Care
- Event Planning
- Medical Records
- Medical terminology (1 year)
- Scheduling and calendar management
- Office Administration
- Organizational Leadership
- Staff Supervision
- Presentation Design
Certification
OGET (April 2013 to Present)
Assessments
- Receptionist, Highly Proficient, December 2019, Using basic scheduling, attention to detail, and organizational skills in an office setting.
- Management & Leadership Skills: Impact & Influence, Proficient, November 2019, Adapting leadership style to accomplish goals using rational or emotional appeal.
- Basic Computer Skills: PC, Highly Proficient, November 2019, Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
- CRM Skills with Salesforce, Highly Proficient, November 2019, Knowledge of Salesforce objects, fields, and processes.
- Supervisory Skills: Directing Others, Proficient, November 2019, Motivating others to achieve objectives and identifying improvements or corrective actions.
- Management & Leadership Skills: Planning & Execution, Highly Proficient, November 2019, Planning and managing resources to accomplish organizational goals.
- Office Manager, Familiar, December 2019, Identifying differences in materials, following instructions, and detecting details among distracting information.
- Reliability, Highly Proficient, February 2020, Tendency to be dependable and come to work
- Attention to Detail: Inventory, Proficient, February 2020, Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.
- Sales: Influence & Negotiation, Proficient, January 2020, Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
- Cognitive Ability, Highly Proficient, January 2020, Combining pieces of information to form general rules or conclusions.
- Data Entry, Proficient, January 2020, Entering data quickly and accurately
Awards
- Annual top volunteer award (July 2012)
- Annual top volunteer award (July 2013)
- Annual top volunteer award (July 2014)
Timeline
Office Supervisor
City Of Lawton
11.2022 - 07.2024
Front of House Manager
Backporch Drafthouse
04.2022 - 10.2022
Assistant general manager
Blake's BBQ
06.2019 - 03.2020
HTS/MAT
Reach out inc
09.2018 - 06.2019
Promotional Specialist
Chickasaw Nation Industries
04.2017 - 08.2018
Saf specialist
American Red Cross
05.2015 - 04.2017
Csr
City national bank and trust of Oklahoma
11.2013 - 05.2015
CSR/Sales
Braum's Ice Cream and Dairy Stores
04.2007 - 05.2011
High School Diploma -
Haileyville High School
OGET (April 2013 to Present)
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