Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Lauren Smith

Allendale,Michigan

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Pro Shop Manager

Mallard Golf Club
East Jordan, Michigan
05.2020 - 09.2024
  • Organized and managed inventory levels, ensuring adequate stock to meet customer demand.
  • Developed and implemented strategies to increase sales of pro shop merchandise.
  • Provided exceptional customer service by responding to inquiries, resolving complaints, and addressing special requests in a timely manner.
  • Maintained accurate records for all transactions including cash register receipts, credit card payments, product returns and exchanges.
  • Recruited, trained, supervised and evaluated staff members on proper procedures for handling customers, stocking shelves and completing daily tasks.
  • Created weekly schedules for staff members based on their availability and the needs of the business.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Ensured compliance with local health codes as well as state and federal regulations.
  • Managed ordering process from vendors; tracked orders placed and received goods accordingly.
  • Analyzed financial data such as sales reports to make informed decisions regarding inventory purchases and promotional offers.
  • Performed daily opening and closing duties including setting up registers with necessary supplies, balancing tills at end of shift, counting money in safe deposit box.
  • Maintained cleanliness of store premises by organizing shelves and displays regularly.
  • Utilized POS system efficiently to manage sales transactions and update product information accurately.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed promotional materials such as flyers or brochures for upcoming events and sales campaigns.

Bag Staff Member

Walloon Lake Country Club
Walloon Lake, Michigan
05.2019 - 09.2019
  • Ensured customer satisfaction by providing efficient and friendly service.
  • Handled customer inquiries professionally, resolving complaints efficiently.
  • Provided excellent customer service by greeting customers warmly upon arrival at the store.
  • Communicated effectively with coworkers to coordinate tasks throughout shift hours.
  • Adhered strictly to departmental policies related to sanitation, cleanliness, and safety.
  • Assisted other departments when needed by performing various duties as assigned.

Education

Bachelor of Science - Public Relations, Advertising, And Applied Communication

Grand Valley State University
Allendale, MI
04-2025

High School Diploma -

East Jordan High School
East Jordan, MI
06-2021

Skills

  • Brand Awareness
  • Employee Training
  • Microsoft Office
  • Marketing initiatives
  • Merchandising Strategies
  • Promotional Campaigns
  • Social Media Marketing
  • Administrative Management
  • Inventory Management
  • Schedule Management
  • Customer Service Management
  • Business Forecasting
  • Organizational Skills
  • Effective Communication
  • Business Development
  • Adaptability
  • Sales Strategies
  • Self Motivation
  • Relationship Building
  • Active Listening
  • Sales Promotion
  • Decision-Making
  • Teamwork and Collaboration
  • Staff Management
  • Sales oversight
  • Marketing Strategies
  • Calendar Management
  • Interpersonal Skills
  • Team building

Affiliations

  • Played on the High School golf team
  • Played on the High School Tennis Team

Accomplishments

  • Golf All-Conference all 4 years
  • Golf Miss Dedication
  • Golf Team MVP

Certification

  • Microsoft Certified

References

References available upon request.

Timeline

Pro Shop Manager

Mallard Golf Club
05.2020 - 09.2024

Bag Staff Member

Walloon Lake Country Club
05.2019 - 09.2019

Bachelor of Science - Public Relations, Advertising, And Applied Communication

Grand Valley State University

High School Diploma -

East Jordan High School

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Lauren Smith