Lauren Smith
El Sobrante,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail and housekeeping industries. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.
Overview
9
9
years of professional experience
Work History
Housekeeping Aide
Kaiser Permanente
03.2022 - Current
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
Sales Associate
Anthropologie
08.2021 - 03.2022
- Built relationships with customers to encourage repeat business.
- Organized approximately 35 racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Assoc./foot Specialist
Shoes on
09.2019 - 06.2021
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone correspondence.
- Sold approximately 60 units in products monthly to maintain goals and drive sales.
Personal Assistant
Prescott Joseph Center
06.2019 - 08.2019
- Managed day-to-day office operations ensuring an professional and efficient working environment for Managing Director and team.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
Sales Assoc./Stylist
Modern Citizen
09.2018 - 05.2019
- Opened doors on time, greeted approximately 100 patrons daily and offered assistance with locating needed items.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to the positive work environment by supporting team members and assisting with tasks as necessary.
Cook/ Team Member
Chuck E. Cheese
08.2017 - 04.2018
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Hostess
Skates on
03.2016 - 09.2017
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
Sales Associate
Victoria’s Secret
05.2017 - 07.2017
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Clerk/Cashier
Target
09.2015 - 04.2016
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Stocked, tagged and displayed merchandise as required.
Education
Some College (No Degree) - Business Management
Diablo Valley College
Pleasant HillSome College (No Degree) - Business
Laney College
Oakland, CASome College (No Degree) - Business
Berkeley City College
Berkeley, CAHigh School Diploma -
El Cerrito High School
El Cerrito, CA2015
Skills
- Computer Proficiency
- Office Administration
- Team Leadership
- Customer service-focused
- Complex Problem-Solving
- Managing Multiple Tasks
Timeline
Housekeeping Aide
Kaiser Permanente
03.2022 - Current
Sales Associate
Anthropologie
08.2021 - 03.2022
Sales Assoc./foot Specialist
Shoes on
09.2019 - 06.2021
Personal Assistant
Prescott Joseph Center
06.2019 - 08.2019
Sales Assoc./Stylist
Modern Citizen
09.2018 - 05.2019
Cook/ Team Member
Chuck E. Cheese
08.2017 - 04.2018
Sales Associate
Victoria’s Secret
05.2017 - 07.2017
Hostess
Skates on
03.2016 - 09.2017
Clerk/Cashier
Target
09.2015 - 04.2016
Some College (No Degree) - Business Management
Diablo Valley College
Some College (No Degree) - Business
Laney College
Some College (No Degree) - Business
Berkeley City College
High School Diploma -
El Cerrito High School
Certification
BLS Certification; American Red Cross; Issued July 28, 2024, |Expires July, 2026
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