Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Lauren Smith

East Jordan,MI

Summary

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Effective communicator with a collaborative mindset, ready to bring fresh perspectives, and a strong work ethic to any team.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Human Resources Intern

EJ
East Jordan, MI
05.2025 - 08.2025
  • Provided administrative support to Human Resources through filing, data entry, and record keeping.
  • Maintained confidentiality while handling sensitive personnel files and organizational policies.
  • Coordinated onboarding activities including orientation sessions and facility tours for new hires.
  • Prepared essential onboarding documents such as contracts and employee handbooks.
  • Participated in staff meetings to review human resources policies and procedures.
  • Facilitated virtual collaboration using Microsoft Teams for effective meetings and team coordination.
  • Managed internal communications by distributing company-wide announcements via SnapComms across Americas.
  • Developed and presented a business-critical project to executive leadership, influencing major business decisions.

Golf Pro Shop Manager

Mallard Golf Club
East Jordan, MI
05.2020 - 09.2024
  • Boosted revenue through strategic sales in merchandise, lessons, and club memberships.
  • Ensured repeat business by delivering top-notch customer service.
  • Managed inventory levels by placing timely orders to maintain stock.
  • Cultivated relationships with local businesses for referral growth in additional services.
  • Designed marketing campaigns to enhance visibility of golf events and special offers.

Barista

Boyne Mountain Resort
Boyne Falls, MI
11.2020 - 04.2021
  • Greeted customers and processed orders for coffee, food, and beverages.
  • Created promotional displays to advertise special events and promotions.
  • Utilized POS system to efficiently process customer payments.
  • Handled drink orders and inquiries to maintain high customer satisfaction.
  • Demonstrated expertise in coffee bean varieties, roasting processes, and brewing methods.
  • Ensured cleanliness and organization of work environment, including coffee machines and seating areas.

Bag Staff Member

Walloon Lake Country Club
Petoskey, MI
05.2019 - 09.2019
  • Delivered efficient and friendly service to ensure customer satisfaction.
  • Resolved customer inquiries and complaints with professionalism and speed.
  • Coordinated with coworkers to manage tasks effectively during shift hours.
  • Supported various departments by performing assigned duties as needed.

Education

Bachelor of Science - Advertising & Public Relations

Grand Valley State University
Allendale, MI
04-2025

Skills

  • Content Creation
  • Team Collaboration and Interpersonal Skills
  • Social Media Strategy
  • Sales Strategies
  • Customer Relationship Management
  • Data Management and Entry
  • Self-Motivation
  • Time Management
  • Technical Proficiency
  • Marketing Strategies

Certification

  • Microsoft Certified
  • Microsoft Office Certified
  • Microsoft Excel Certified
  • Google Ads & Analytics Certified

References

References available upon request.

Timeline

Human Resources Intern

EJ
05.2025 - 08.2025

Barista

Boyne Mountain Resort
11.2020 - 04.2021

Golf Pro Shop Manager

Mallard Golf Club
05.2020 - 09.2024

Bag Staff Member

Walloon Lake Country Club
05.2019 - 09.2019

Bachelor of Science - Advertising & Public Relations

Grand Valley State University