Lauren Smith
Dublin,OH
Summary
Dynamic professional with a proven track record in customer service at Rusty Bucket Restaurant and Tavern. Adept at problem-solving and fostering teamwork, I excel in high-pressure environments. My strong communication skills and attention to detail have consistently enhanced client satisfaction and loyalty, ensuring a positive experience for all guests.
Overview
10
10
years of professional experience
Work History
Self Employed
Earl Garland Design
Columbus OH
01.2019 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
Host
Rusty Bucket Restaurant and Tavern
Dublin, OH
04.2016 - 09.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Spa Coordinator
The Spa At River Ridge
Dublin, OH
08.2014 - 08.2015
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Trained new hires on company policies, procedures, and best practices, contributing to a well-prepared team of professionals.
- Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
- Monitored access of guests and escorted to treatment areas.
- Resolved client concerns in a timely manner, fostering trust and loyalty among clientele.
- Interacted with multiple guests daily and provided positive impression of spa.
Education
High School Diploma - College Preparatory
Dublin Coffman High School
Dublin, OH06.1999
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
Timeline
Self Employed
Earl Garland Design
01.2019 - 12.2024
Host
Rusty Bucket Restaurant and Tavern
04.2016 - 09.2019
Spa Coordinator
The Spa At River Ridge
08.2014 - 08.2015
High School Diploma - College Preparatory
Dublin Coffman High School