Lauren Smith
Rapid City,MI
Work Preference
Desired Job Title
Patient Success CoordinatorData Entry SpecialistRecruiterTraveling Surgical TechnologistSurgical TechnologistWork Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceWork from home optionCompany CulturePersonal development programsSummary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
19
19
years of professional experience
Work History
Patient Success Coordinator
Med-Fit Medical Weight Loss
Denver, USA
01.2022 - Current
- Served as primary contact for patients, overseeing onboarding, consultations, and care communication.
- Conducted sales consultations with patients, driving program enrollment and retention.
- Managed provider scheduling and coordinated communications to optimize efficiency.
- Created educational materials to boost patient engagement and compliance.
- Designed email marketing campaigns to enhance service awareness and relationships.
- Coordinated client appointments while ensuring scheduling efficiency.
- Implemented office procedures to streamline operational workflows.
- Facilitated communication between clients and medical staff to support service delivery.
Data Entry Specialist
OMNIA Real Estate Services
, USA
12.2021 - 05.2022
- Partnered with realtors to coordinate property photo assessments efficiently.
- Conducted thorough research on property records and tax information from township offices.
- Entered and maintained property data and images in assessment software accurately.
- Negotiated service fees, securing client agreements to enhance collaboration.
- Reviewed documents for accuracy and completeness prior to data input.
Recruiter
LDA Staffing
Seattle, USA
08.2021 - 12.2021
- Managed full-cycle recruitment including postings, sourcing, screening, interviews, and job offers.
- Recruited for healthcare and construction positions, meeting hiring timelines.
- Coordinated interview scheduling with candidates and hiring managers.
Traveling Surgical Technologist
Advanced Travel Nursing / AMN Healthcare
Multiple U.S. Locations, USA
01.2016 - 01.2020
- Supported surgical teams across multiple high-volume hospitals as first-scrub technologist.
- Maintained sterile fields and instrumentation during complex procedures.
- Adapted to diverse surgical specialties and environments with ease.
- Assisted surgeons effectively in various surgical procedures.
- Prepared surgical instruments and equipment for safe operation use.
- Ensured strict adherence to infection control protocols to maintain sterile environments.
- Educated new staff on best practices and safety measures within operating rooms.
Surgical Technologist
Munson Medical Center
Traverse City, USA
09.2013 - 05.2016
- Assisted in general, orthopedic, and OB/GYN surgical procedures.
- Prepared and maintained surgical instruments and sterile fields.
- Supported patient safety and surgical team efficiency.
Secretary / Receptionist
RE/MAX of Elk Rapids
Elk Rapids, USA
06.2006 - 09.2013
- Streamlined client scheduling and reception operations for enhanced efficiency.
- Updated property listings and produced marketing materials to attract potential buyers.
- Maintained organized office records and correspondence to support daily operations.
- Ensured timely communication with clients through effective management of office correspondence.
- Scheduled appointments and organized calendars for real estate agents to optimize workflow.
- Created promotional materials for properties, contributing to successful marketing campaigns.
Cashier / Customer Service Representative
Lowe's Home Improvement
Traverse City, USA
12.2009 - 01.2013
- Delivered customer support and problem resolution in a high-volume retail setting.
- Processed transactions, managed returns, and supported store operations.
- Assisted with inventory and restocking.
Education
Associate of Applied Science - Surgical Technology
08.2013
- Graduated August 2013
- Clinical Externships: Munson Medical Center - Jun-Aug 2013, Charlevoix Area Hospital - Apr-Jun 2013
Skills
- Healthcare support experience
- Patient engagement and coordination
- Technical proficiency
- Communication skills
- Adaptability
- Attention to detail
- Patient Onboarding
- Care communication
- Medical scheduling
- Email marketing
- Customer relationship management
- Problem solving
- Task prioritization
- Scheduling management
- Data entry
- Point of contact for patients
- Medical terminology
Candidate Profile
Versatile professional with 10+ years of combined experience in healthcare support, patient coordination, recruiting, and administrative operations. Background in surgical technology and patient-facing roles, with proven success managing onboarding, scheduling, and high-volume communications. Recognized for adaptability across clinical and corporate settings, delivering strong client and patient relationships, and supporting organizational growth through service-first leadership.
Key Qualifications
- Healthcare Support Experience: Former Surgical Technologist with 6+ years assisting in operating rooms and supporting patient safety in fast-paced clinical environments.
- Patient Engagement & Coordination: Skilled at consultations, onboarding, scheduling, and creating educational resources to drive patient satisfaction and retention.
- Recruitment & Talent Acquisition: Experience managing the full recruitment lifecycle for healthcare and skilled trades.
- Administrative Leadership: High-volume scheduling, CRM/EMR systems, and customer service expertise.
- Technical Proficiency: Microsoft Office Suite, Google Workspace, EMRs, GoHighLevel, ActiveCampaign, Slack, Asana, Zoom, Canva, Assessment Software.
Languages
English
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- 41 wpm at 98% accuracy
Timeline
Patient Success Coordinator - Med-Fit Medical Weight Loss
01.2022 - Current
Data Entry Specialist - OMNIA Real Estate Services
12.2021 - 05.2022
Recruiter - LDA Staffing
08.2021 - 12.2021
Traveling Surgical Technologist - Advanced Travel Nursing / AMN Healthcare
01.2016 - 01.2020
Surgical Technologist - Munson Medical Center
09.2013 - 05.2016
Cashier / Customer Service Representative - Lowe's Home Improvement
12.2009 - 01.2013
Secretary / Receptionist - RE/MAX of Elk Rapids
06.2006 - 09.2013
Baker College of Cadillac - Associate of Applied Science, Surgical Technology
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