Summary
Overview
Work History
Education
Skills
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Certification
Additional Information
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Lauren Smith

Lauren Smith

Pittsburgh,PA

Summary

Business-minded Senior Sales Representative with aptitude for departmental leadership. Exemplary strategy development and client service skills. Offering 15 years of experience in expanding networks through sales acumen and design expertise.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Commercial Account Executive

Tarkett Industries-Tandus Inc
, Pennsylvania, West Virginia, Ohio
05.2012 - 10.2022
  • Accomplished senior account manager with 15 years of experience in high value building construction sales.
  • Strong appreciation for the company’s values and culture becoming the brand ambassador in the market.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
  • Conducted daily forecasting reviews/follow-up calls on orders planning on shipping to predicts accurate monthly shipment reports.
  • Submitted on target monthly forecasting for current month and the next 2 projected months of sales that to where to enter and ship, forecasting was a critical piece to the job.
  • Exceeded sales goals by working the business plan daily and using the Solution Selling Method.
  • Successfully premade 12-15 in-person meetings a week in order to follow yearly business plan and meet budget of $2.2 million
  • Increased corporate market average sale amount by $50,000, by targeting buyers who drove the decision making process within the commercial building and renovations processes.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Comfortable traveling 70% for customer meetings, trade shows, collaboration and conferences.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Created SMART, repeatable Goals (specific, measurable, achievable, relevant and time-bound) also conducted SWOT analysis for target accounts to find strengths and weaknesses in order to uncover critical elements about the business.
  • Cross-sold additional products and services to purchasing customers.
  • Conduct continuing education training sessions and conducted plant/mill tours with leadership showing in depth content of the specific product of interest.
  • Negotiated and closed deals with minimal oversight.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Increased repeat business using great customer service, problem-solving and conflict resolution skills.
  • Provided accurate and detailed quotes in CRM for customers to maintain high customer satisfaction.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Resolved customer issues and offered continual support throughout sales, delivery and bid processes.

Senior Commercial Account Executive

Shaw Industries Berkshire Hathaway-Patcraft
, Pennsylvania, West Virginia, Ohio
03.2008 - 10.2012
  • Implemented sales plans for Shaw Flooring advertising by identifying and calling on prospects.
  • Increased territory from $1.2M to $3.2M within 3 years through strategic account selling.
  • Established market share in large retail and corporate sectors from a cold call with Dicks Sporting Goods, Giant Eagle Grocery Stores, Allegheny Health Network, Carnegie Mellon University, 911th Airlift Base, Mellon Bank.
  • Farmed existing book of business while hunted incremental new business based on national and local projects; attending weekly industry events; pushed out branded online media marketing ads to local platforms aimed at driving new business.
  • Established and serviced 200+ accounts in assigned territory.
  • Conducted presentations with global and national procurement officers, senior operations officers, health & safety managers, designers, architects, engineers, and end-user.
  • Achieved sales goals, increasing revenue by 40% for top accounts and expanding personal sales portfolio.
  • Quickly gained in-depth knowledge of segment pricing structures, corporate team initiatives and manufacturing processes thorough corporate training, research, and self-learning.
  • Maintain accurate records in CRM to manage project pipelines, forecasts, and quotes, to hit my annual target.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.

Education

Entrepreneurial Fellows Business Leadership Certification Course - Business Leadership

University of Pittsburgh
Pittsburgh, PA
01.2022

Bachelor of Arts Degree - Interior Design

The Art Institute of Pittsburgh The University of Pittsburgh

Skills

  • Presentation Skills
  • Direct Sales
  • Public Relations
  • Market Planning
  • Lead Generation
  • Project Management
  • B2B and B2C Sales
  • Post-Sales Support
  • Sales Closing
  • Territory Sales
  • Conflict Resolution
  • Friendly, Positive Attitude
  • Relationship Building
  • Product and Service Knowledge
  • Microsoft Office Applications
  • Pipedrive
  • Google Suite
  • Planning and Coordination
  • Salesforcecom CRM
  • Online Marketing Platforms
  • MAC and PC User
  • Outlook
  • Webex
  • On-Site Product Demonstrations
  • Promotional Planning
  • Product Management and Pricing
  • Interior Design Knowledge
  • People Skills
  • Reliable & Trustworthy
  • Flexible Schedule
  • Account development
  • Network development

Affiliations

Diversity and Inclusion Council ERG (Employee Resource Group) for Tarkett SVP of Strategic Planning, 2019 - Present CoreNet Corporate Real Estate Chairman of the Board and Programing, 2014 - 2022 NAIOP National Association of Industrial and Office Properties Member, 2018 - 2022 BOMA Building Owners and Managers Association, 2021- 2022 NOMA National Organization of Minority Architects, 2021- 2022 Pittsburgh Airport Chambers of Commerce, 2021 - Present Life Science Pennsylvania Member, 2022-Present Chatham University Graduate Student Diversity Mentor Program President, 2021-Present

Certification

University of Pittsburgh and Institute for Entrepreneurial Excellence- Leadership Certification Course, 2021 – 2022

Additional Information

  • Awards , Tarkett Presidents Club 2018 Award for Individual Yearly Sales over $3.2M -Iceland Reykjavik 2018 Tarkett Quota Club for Individual Sales over $2.8M 2017 Tarkett Region of the Year Award 2017 Tarkett Regional Team Player of the Year - Mid Atlantic Award, 2017 Shaw Industries Largest Team Regional Growth Award, 2011- 2012 Shaw Industries Circle of Distinction Presidents Club Award, Miami 2011-2012

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Senior Commercial Account Executive

Tarkett Industries-Tandus Inc
05.2012 - 10.2022

Senior Commercial Account Executive

Shaw Industries Berkshire Hathaway-Patcraft
03.2008 - 10.2012

Entrepreneurial Fellows Business Leadership Certification Course - Business Leadership

University of Pittsburgh

Bachelor of Arts Degree - Interior Design

The Art Institute of Pittsburgh The University of Pittsburgh

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