Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Lauren Snapp

Pembroke Pines

Summary

Resourceful Chat Agent known for high productivity and efficient task completion. Specialize in customer support, problem-solving, and multitasking under pressure. Excel in communication, empathy, and patience, ensuring positive experiences for all clients.

Overview

9
9
years of professional experience

Work History

Business Department Chat Agent

Williams Sonoma Inc
Hollywood
10.2022 - Current
  • Resolved customer complaints in a timely manner.
  • Escalated unresolved issues to higher levels when necessary.
  • Followed up with customers after resolving their problems or inquiries.
  • Collaborated with other departments to ensure optimal customer satisfaction levels were met.
  • Assisted customers with inquiries regarding products and services.
  • Collected deposits or payments and arranged for billing.
  • Led on- and off-site customer support teams across multiple time zones.

Card Writer

Chewy.com
Hollywood
08.2016 - 10.2019
  • Varied tone and verbiage in messages based on product and customer persona.

Education

Associate of Science - Health Administration

Broward College
Pembroke Pines, FL
05-2008

Skills

  • Language fluency
  • Quick thinking
  • CRM software usage
  • Patience and tolerance
  • Strong written communication
  • Typing speed
  • Call center experience
  • Independent Decision-making
  • Empathy display
  • Refunds processing
  • Billing procedures
  • Salesforce CRM
  • Billing adjustments and refunds
  • Verbal and written communication
  • Emotional intelligence

Affiliations

  • Working out
  • Traveling
  • Nature

Timeline

Business Department Chat Agent

Williams Sonoma Inc
10.2022 - Current

Card Writer

Chewy.com
08.2016 - 10.2019

Associate of Science - Health Administration

Broward College

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Lauren Snapp