Summary
Overview
Work History
Education
Skills
Timeline
Generic

LAUREN SNELSON

Summary

Encouraging teammate and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Supervisor of Sky Boxes

Levy/ Delta Center
05.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
  • Trained both permanent and temporary staff members.
  • Oversaw event setup and teardown, ensuring seamless transitions between functions.

DESIGN CENTER LIASON

CLASSY CLOSETS
06.2022 - 05.2024
  • Organizing and overseeing designer schedules to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained showroom samples and catalog libraries for customer viewing
  • Management of social media accounts
  • Responded to inquiries from callers seeking information.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests.

SERVER/BARTENDER

BOUT TIME PUB
02.2022 - 06.2022
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

COCKTAIL WAITRESS

A BAR NAMED SUE
04.2021 - 02.2022
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

SERVER

BUFFALO WILD WINGS
08.2017 - 04.2021
  • Supervised set up of large parties and coordinated service to multiple dining areas.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Education

Diploma -

Brighton High School
01.2009

Skills

  • Staff Schedule Administration
  • Training and Mentoring
  • Service Prioritization
  • Staff Management
  • Staff Leadership
  • Food Safety
  • Vendor Relationships
  • Reconciling Cash Drawers
  • Verbal and Written Communication
  • Customer Relationship Management
  • File management

Timeline

Supervisor of Sky Boxes

Levy/ Delta Center
05.2024 - Current

DESIGN CENTER LIASON

CLASSY CLOSETS
06.2022 - 05.2024

SERVER/BARTENDER

BOUT TIME PUB
02.2022 - 06.2022

COCKTAIL WAITRESS

A BAR NAMED SUE
04.2021 - 02.2022

SERVER

BUFFALO WILD WINGS
08.2017 - 04.2021

Diploma -

Brighton High School

Similar Profiles

CREATE PROFILE
LAUREN SNELSON