Lauren Sosa
West Hartford,CT
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. In depth knowledge of both administrative and clinical aspects of the healthcare field particularly in the outpatient setting.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Connecticut Children's Medical Center
Farmington , CT
12.2022 - Current
- Greets patients in a friendly and professional manner, facilitating a positive front desk experience.
- Verifying insurance information, processing patient payments and copays.
- Manages high phone volume.
- Schedules patients appointments, maintain accurate record, and efficiently manages office calendars.
- Excels in schedule utilization.
- Coordinating patient referrals to specialists and diagnostic services as needed.
- Care Coordination between various departments within the organization.
- Successful with onboarding new hire medical receptionists, training new coworkers.
- Triage incoming phone calls, can evaluate medical emergencies and direct calls to the appropriate staff members
- Initiate new efficient administrative workflows and protocols
Medical Assistant
Connecticut Children's Medical Center
Farmington , CT
12.2022 - Current
- Assisting physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintaining accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Ordering medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Inspecting equipment to ensure proper working order prior to use on patients.
- Keeping examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Facilitating medication refills
- Initiation prior authorizations for insurance
- CPR Certification
Patient Care Coordinator
ProHealth Physicians
Mansfield , CT
06.2021 - 12.2022
- Managed scheduling appointments and ensured efficient delivery of care services for patients.
- Facilitated communication between patients healthcare providers, and insurance companies to optimize patient care outcomes.
- Implemented and maintained medical record documentation and ensured compliance with patient confidentially regulations - HIPPA
- Triaged phone calls coming into the office in both a clinical and administrative setting
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
Education
High School Diploma -
William H. Hall High School
West Hartford, CT08-2014
Bachelor of Arts - Biology
University of Connecticut
Storrs, CTSkills
- Effective Customer Communication
- Scheduling
- Multi-Line Telephone Management
- Charting And Clinical Documentation
- Schedule Management
- Planning And Scheduling
- Excellent Multitasking Capability
- Organization Skills
- Care Coordination
- New Hire Training
- Issue Resolution
- Team Leadership
- Quick Problem Solver
- Meticulous And Organized
Timeline
Medical Receptionist
Connecticut Children's Medical Center
12.2022 - Current
Medical Assistant
Connecticut Children's Medical Center
12.2022 - Current
Patient Care Coordinator
ProHealth Physicians
06.2021 - 12.2022
High School Diploma -
William H. Hall High School
Bachelor of Arts - Biology
University of Connecticut