Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies
Timeline
Generic

Lauren Souza

La Mirada,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Barista

Bon Appetit
La Mirada, CA
09.2021 - Current
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Upsold specialty items with beverages, increasing store sales.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Controlled line and crowd with quick, efficient service.
  • Complied with standards for merchandising, stocking and storing product.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
  • Prioritized drink requests while managing interruptions.
  • Created original artwork for specials board display daily.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Educated coworkers and customers about new products.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.
  • Cultivated to recall customers' names and address each by name.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.

Six Flags Team Member

Six Flags Magic Mountain & Hurricane Harbor
Valencia, CA
04.2021 - 08.2021
  • Contributed to team success by completing jobs quickly and accurately.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Learned all required tasks quickly to maximize performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Reviewed component quality to assess conformance with tolerances and remove unacceptable products.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
  • Maintained productive, efficient approach to all tasks.
  • Resolved issues quickly to maintain productivity goals.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Created appealing displays for routine arrangements and special promotions.

Referee

Sacramento North Soccer Club
Sacramento, CA
08.2012 - 10.2017
  • Officiated 40+ games over 4 year period
  • Verified accuracy of score calculations before winners were announced
  • Collected daily reports for improved efficiency during games
  • Inspected sporting equipment for compliance with safety and event regulations
  • Established clear benchmarks for performance and monitored individual and team progress
  • Communicated with fans, coaches, players and other umpires
  • Explained and taught regulations and rules to players and coaches
  • Navigated difficult situations, employing authority and confidence
  • Promoted good sportsmanship among players
  • Judged performance in competitive sporting events, awarded points and declared winners
  • Educated athletes, coaches and fellow officials about game rules and regulations
  • Worked at least 40 competitive and recreational games and friendly competitions each season for players in Sacramento area
  • Monitored play times and elapsed time during particular events, stopping clocks to meet regulatory requirements
  • Consulted with officiating team to discuss violations and play problems, coordinate responses and implement resolutions
  • Added and subtracted points from scores, tabulated penalties and keep accurate totals for each game
  • Notified players, coaches and officiating team of rule infractions and relevant penalties

Cashier

Plumcute Designs
Stevenson Ranch, CA
03.2016 - Current
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Operated cash register for cash, check and credit card transactions with 96% accuracy.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Helped over 95 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Worked closely with owner to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Efficiently processed new orders, completing 80+ daily transactions with remarkable accuracy.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Increased sales 10% by offering advice on purchases and promoting additional products.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Educated customers on promotions to enhance sales.
  • Worked with owner to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Served needs of more than 1,000 customers in busy environment.

Coffee Klerk

Ralphs Grocery
Oxnard, CA
05.2022 - Current
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Prioritized drink requests while managing interruptions.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Complied with standards for merchandising, stocking and storing product.
  • Maintained regular and consistent attendance and punctuality.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Education

Bachelor of Arts - Political Science

Biola University
La Mirada, CA
05.2023

High School Diploma -

West Ranch High School
Valencia, CA
06.2019

Skills

  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Upselling Products and Services
  • POS Systems and Ordering Platforms
  • Answering Customer Questions
  • Cash Register Operations
  • Team-Oriented and Cooperative
  • Solving Customer Concerns
  • Store Policies and Procedures
  • Ability to Lift 40 Pounds
  • Engaging with Diverse Customers
  • Menu Memorization
  • Working with Diverse People
  • Food Handlers Permit
  • Working Quickly
  • Temperature Monitoring
  • Fast-Paced Environment
  • Interpersonal Skills
  • Food Preparation
  • Rotation Procedures
  • Food and Safety Standards
  • Customer Preferences
  • Kitchen Safety Standards
  • Machinery Upkeep
  • Customer Satisfaction
  • Coffee and Tea Preparation
  • Food and Beverage Service
  • Food Packaging and Labeling
  • Coffee grinding
  • Coffee machinery
  • Attention to Detail

Certification

  • Food Handling License - 2021

Languages

English
Native or Bilingual
Spanish
Limited Working

Hobbies

  • Up-and-coming artist
  • Political blogger

Timeline

Coffee Klerk

Ralphs Grocery
05.2022 - Current

Barista

Bon Appetit
09.2021 - Current

Six Flags Team Member

Six Flags Magic Mountain & Hurricane Harbor
04.2021 - 08.2021

Cashier

Plumcute Designs
03.2016 - Current

Referee

Sacramento North Soccer Club
08.2012 - 10.2017

Bachelor of Arts - Political Science

Biola University

High School Diploma -

West Ranch High School

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Lauren Souza