Lauren Spachek
Bishop
Summary
Accomplished Medical Assistant specializing in surgical triage and patient care coordination. Expertise in optimizing clinic operations and mentoring staff to improve performance and patient outcomes. Proven ability to educate patients and maintain regulatory compliance while supporting surgical teams.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Mohs Medical Assistant/Team Leader
South Texas Dermatology
Corpus Christi
12.2024 - Current
- Prepped patients for surgery, ensuring readiness and comfort prior to procedures
- Assisted physician during surgery, contributing to efficient and successful operations
- Bandaged patients properly and provided wound care instructions, improving post-surgical outcomes
- Searched through pathology slides and reports, supporting accurate diagnoses
- Organized pathology slides systematically, enhancing retrieval efficiency
- Prepared surgical instruments and equipment for various skin surgeries.
- Mentored junior staff, providing guidance and support in task execution.
- Facilitated conflict resolution among team members to maintain a positive environment.
- Delegated daily tasks to team members to optimize group productivity.
- Established clear expectations for employees, providing guidance when needed.
- Reviewed completed work to verify consistency, quality, and conformance.
- Educated patients on post-operative care and recovery processes.
- Documented patient information accurately in electronic health records system.
- Communicated with professionalism and compassion when interacting with surgical team and patients.
- Assisted physicians during diagnosis and treatment, as well as assisting during surgery.
- Exhibited confidence to work extremely well under pressure and with variety of physicians of different temperaments.
Clinical Supervisor
ABC Pediatrics
Corpus Christi
01.2016 - 12.2024
- Checked in patients efficiently and accurately by collecting insurance information, copays, and balances, reducing wait times
- Answered multiple phone lines, ensuring prompt and professional communication
- Posted payments to patient accounts, maintaining accurate financial records
- Processed referrals and scanned incoming documentation, streamlining patient care coordination
- Obtained information by contacting appropriate personnel or patients, improving workflow efficiency
- Kept department clean, organized, and professional, enhancing patient experience
- Triaged patients, administered vaccines, and assisted with small surgical procedures to support clinical operations
- Maintained vaccine inventory, preventing shortages and ensuring availability
- Supervised and coordinated medical assistants' schedules, optimizing staff coverage
Medical Assistant, Receptionist, Referral clerk
The Children's Center
Corpus Christi
10.2015 - 01.2016
- Triaged patients
- Ordered medical and office supplies, ensuring smooth clinic operations
- Processed referrals, checked in patients, and scheduled appointments to optimize patient flow
- Called in medications to pharmacies and ran errands for the doctor, supporting efficient care delivery
- Collected urine and fecal samples, assisting in diagnostic processes
- Supported diagnostic and technical treatment procedures by setting up and operating special medical equipment
- Educated families on treatment plans and medication instructions clearly.
- Prepared examination rooms, ensuring cleanliness and readiness for patients.
- Administered injections, medications and treatments as directed by the physician.
- Assisted healthcare providers with patient examinations and medical procedures.
- Performed routine tests such as urine dip stick, vision, and hearing tests, contributing to comprehensive patient care
- Comforted patients and provided reassurance and encouragement, enhancing patient satisfaction
Clinical Supervisor
Blue Sky Pediatrics
Corpus Christi
10.2012 - 10.2015
- Supervised and trained clinical staff, improving team performance and patient care quality
- Triaged patients and ordered medical supplies, ensuring efficient clinic operations
- Obtained prior authorizations and called medications in to pharmacies, expediting patient treatment
- Scribed for doctor and filled in different positions when short-staffed, maintaining workflow continuity
- Handled disgruntled parents and answered phones, providing clear patient education and resolving concerns
- Helped physicians examine and treat patients by assisting with instruments, injections, and suture removal
- Delegated staff nurse duties, optimizing resource allocation
- Cleaned and sterilized instruments and disposed of contaminated supplies, ensuring safety and compliance
- Performed pregnancy tests and sent specimens for laboratory testing, supporting diagnostic accuracy
- Recorded patient's medical history, vital statistics, and test results in medical records for comprehensive documentation
- Ensured HIPAA compliance and maintained patient privacy and confidential information
- Served as a liaison between patients and physicians to assist patients in understanding their treatment plans
- Tested patient's blood glucose levels, supporting chronic disease management
Medical Assistant
Coastal Bend Family Medicine
Corpus Christi
10.2011 - 10.2012
- Triaged patients and administered vaccines/medication, supporting efficient patient care
- Answered phone calls and provided patients with results and education, enhancing communication
- Called medications in to pharmacy and performed labs, expediting patient treatment
- Prepared specimens for analysis and established proper chronological priorities in testing for accurate results
- Assisted patients with multiple chronic diagnoses, including COPD and asthma, improving disease management
- Assisted with pap smears and gynecological exams, supporting women's health services
- Helped physicians examine and treat patients by assisting with instruments, injections, and suture removal
- Cleaned and sterilized instruments and disposed of contaminated supplies, maintaining safety standards
- Prepared and sent specimens for laboratory testing, ensuring timely diagnostics
- Recorded patients' medical history, vital statistics, and test results in medical records for thorough documentation
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Ensured HIPAA compliance and educated patients about their treatments, maintaining privacy and understanding
- Tested patients' blood glucose levels, supporting chronic care management
- Provided caring companionship to elderly and developmentally disabled patients, enhancing patient well-being
Pharmacy Care Representative
HEB Pharmacy
Austin
08.2009 - 06.2010
- Communicated directly with doctors' offices via telephone, fax, and email to ensure accurate prescription processing
- Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors, and pharmacists
- Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner, supporting pharmacy operations
- Provided friendly customer service at prescription drop-off and pick-up counters, increasing customer satisfaction
- Verified patient data and billing information, maintaining accurate records
- Strictly maintained customer and patient confidentiality, ensuring compliance with privacy regulations
- Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty, ensuring proper guidance
- Mastered HEB Pharmacy Standard Operating Procedures (SOPS), ensuring adherence to best practices
- Maintained proper pharmacy and general safety procedures and standards, including department cleanliness
- Followed state and federal record keeping guidelines for legend drugs and controlled substances, ensuring legal compliance
Education
Medical Assistant -
Southern Careers Institute
Corpus Christi, TX01-2011
High school diploma -
A C Jones High School
Beeville, TX05-2003
Skills
- Surgical triage and instrument handling
- Specimen collection
- Patient education and support
- Vital signs monitoring
- HIPAA compliance
- Insurance billing
- Administrative support and documentation
- Microsoft Excel proficiency
- Patient flow management
- Clinical operations coordination
- Conflict resolution
- EMR/EHR management
- Mohs technique
- Effective communication
- Time management
- Professional bedside manner
- Medical terminology
- Complex Problem-solving
Certification
- NRCMA
- BLS Certification
Additional Information
Maintains strict confidentiality, Patient-focused care, Knowledge of HMOs, Strong work ethic, Electronic Medical Record (EMR) software, Team player with positive attitude, HIPAA compliance, Strong written communication, Deadline-driven, Exercises good judgment
Timeline
Mohs Medical Assistant/Team Leader
South Texas Dermatology
12.2024 - Current
Clinical Supervisor
ABC Pediatrics
01.2016 - 12.2024
Medical Assistant, Receptionist, Referral clerk
The Children's Center
10.2015 - 01.2016
Clinical Supervisor
Blue Sky Pediatrics
10.2012 - 10.2015
Medical Assistant
Coastal Bend Family Medicine
10.2011 - 10.2012
Pharmacy Care Representative
HEB Pharmacy
08.2009 - 06.2010
Medical Assistant -
Southern Careers Institute
High school diploma -
A C Jones High School