Lauren Spivey
Angleton,TX
Summary
Highly motivated and committed Medical Administrator with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail oriented professional looking to bring medical background and team building skills to deadline-driven environment.
Overview
11
11
years of professional experience
Work History
Transfer Center Coordinator
Houston Methodist
11.2024 - Current
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Facilitated patient transfers in a fast-paced and demanding environment.
- Managed high volume phone system
Patient Services Specialist
UTMB
03.2022 - Current
- Collect patient information and maintain confidential records
- Verify insurance coverage
- Perform complete operation of all front desk duties
- Accept payments and complete patient check-out procedures
Patient Placement Coordinator
UTMB
04.2021 - 03.2022
- Coordinate patient transfers between internal and external hospitals.
- Assign all patient beds according to geolocalization.
- Liaison between MD's.
- Take preadmission information and create new cases.
AP Administrator
Southern Gulf Solutions
05.2020 - 03.2021
- Receive payments and post amounts paid to customer accounts.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Establish and maintain relationships with individual or business customers.
Clinical Associate
UTMB
09.2018 - 01.2020
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
Medical Support Specialist
US HealthWorks
09.2014 - 09.2018
- Protect the security of medical records to ensure that confidentiality is maintained.
- Review records for completeness, accuracy, and compliance with regulations.
- Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.
- Process patient admission or discharge documents.
Education
High School Diploma -
Brazoswood High School
Clute, TX05.2007
Skills
- Critical Thinking and decision making
- Multi-tasking and organization
- Attention to detail
- Adaptability and flexibility
- Teamwork
- Conflict Resolution
- Discretion and confidentiality
- Administrative leadership
- Communication
- Time Management
Timeline
Transfer Center Coordinator
Houston Methodist
11.2024 - Current
Patient Services Specialist
UTMB
03.2022 - Current
Patient Placement Coordinator
UTMB
04.2021 - 03.2022
AP Administrator
Southern Gulf Solutions
05.2020 - 03.2021
Clinical Associate
UTMB
09.2018 - 01.2020
Medical Support Specialist
US HealthWorks
09.2014 - 09.2018
High School Diploma -
Brazoswood High School
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